Summary
Work History
Education
Skills
Certification
Timeline
Generic

Dana Shroyer-Fitch

Salt Lake City,UT

Summary

Current outreach coordinator with extensive background in customer care coordination, bringing over 15 years of excellence in task management and customer satisfaction. High performer in a variety of roles, with a proven aptitude for leadership, learning, and flexibility. Exceptional skills in customer and administrative support. Passion for the public is only surpassed by an unwavering dedication to efficiency and growth.

Work History

Landlord Outreach Coordinator

Housing Authority of Salt Lake City
01.2023 - Current
  • Assisted Section 8 tenants in finding rental units by conducting rental searches, completing applications and documentation, providing transportation and facilitating unit tours, considering complex individual needs and barriers.
  • Scheduled and facilitated client orientations, providing education on rental practices and the Section 8 program.
  • Initiated and maintained communication with landlords, increasing landlord recruitment and retention.
  • Scheduled and conducted community resource events to promote landlord incentive programs, provide program education, offer hands-on assistance to residents, and establish partnerships with other agencies.

Front Desk/Customer Service Coordinator

Housing Authority of Salt Lake City
08.2021 - 01.2023
  • Coordinated customer service improvement initiatives within the agency.
  • Reviewed resumes, conducted interviews, and provided supervisory support for front desk staff.
  • Developed and implemented training materials and procedures for future front desk staff members.
  • Managed high-stress client interactions through de-escalation, collaboration, and mediation, leading to more productive outcomes for both clients and staff.
  • Initiated, scheduled, and conducted educational presentations about agency services to establish more effective relationships with partnering organizations.
  • Maintained knowledge of wait lists, property management updates, homeless programs, and community referrals to effectively assist clients.

Customer Service Representative

Ashley Furniture Homestore
01.2021 - 08.2021
  • Facilitated sales procedures by scheduling deliveries, reviewing and submitting financing plans, reviewing and editing sales, and receiving and recording payments.
  • Maintained consistent contact between warehouse staff, sales staff, and customers to provide the best customer experience.
  • Managed high-stress interactions effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Initiated procedures for digitization of paper files.

Mental Health Worker

Copper Hills Youth Center
01.2020 - 01.2021
  • Worked directly with adolescents aged 12-17, coordinating and leading pro-social development groups including behavior modification, appropriate socialization, goal setting, and coping mechanisms.
  • Worked individually with students to set and accomplish personal behavioral and academic goals.
  • Monitored and recorded students' behaviors at 15-minute intervals in accordance with state requirements.
  • Implemented crisis intervention and de-escalation techniques, resulting in increased safety for both students and staff.

Teacher

Creative Learning Academy Of Utah
01.2019 - 01.2020
  • Worked directly with children aged 2 months-5 years, providing inclusive care including bathroom training, meals, and exercise.
  • Planned and implemented lesson plans and activities according to state requirements, incorporating physical, creative, and visual/reading activities.
  • Communicated with parents daily regarding children's eating habits, learning patterns, and social behaviors.

Education

Business

Salt Lake Community College
Salt Lake City, UT
08-2026

Skills

  • Skilled in conflict resolution
  • Customer engagement
  • Proficient in Microsoft Office
  • Innovative solution development
  • Appointment coordination
  • Skilled in prioritizing concurrent responsibilities

Certification

  • CNP - Certified Notary Public
  • HCV Housing Quality Standards Certification
  • Naloxone End User Trainer Certification

Timeline

Landlord Outreach Coordinator

Housing Authority of Salt Lake City
01.2023 - Current

Front Desk/Customer Service Coordinator

Housing Authority of Salt Lake City
08.2021 - 01.2023

Customer Service Representative

Ashley Furniture Homestore
01.2021 - 08.2021

Mental Health Worker

Copper Hills Youth Center
01.2020 - 01.2021

Teacher

Creative Learning Academy Of Utah
01.2019 - 01.2020

Business

Salt Lake Community College

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Dana Shroyer-Fitch