Dana Siliven
Ballwin,MO
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
23
23
years of professional experience
Work History
Coordinator Quality Improvement
Washington University
05.2020 - Current
- Oversees and maintains physician templates across 13 departments
- Works as a liaison with other managers to ensure consistency with protocols and procedures
- Responsible for obtaining reports and compiling data related to QI
- Call monitoring for quality assurance across the departments
- Managing 2 direct reports plus training on quality control measures to improve excellence for the division
- Proposing improvements to assist in streamlining all 13 clinics
- Updating job knowledge by engaging in educational opportunities
Clinic Manager
Washington University
04.2020 - 05.2022
- Manage a large Pediatric Pulmonary/Allergy and Lung transplant division
- Consists of 12 RNs, 2 Medical Assistants, 11 admin staff, 16 faculty, 4 fellows
- Oversee the clinical and administrative staff
- Writing policy/protocols
- Coordination of physician/faculty/fellow schedules
- Mentoring and coaching of employees
- Audit and report to track volume
- Identify trends and optimize resources
- Manage clinic RVUs and research time
- Manage 4 multi-disciplinary clinics such as Lung Transplant, CF PCD and SACK
- Monthly budget performance and staff metrics
Regional Practice Administrator
BJC Medical Group
09.2018 - 03.2020
- Operation development of 13 specialty practices that support Missouri Baptist Medical Center Campus, secondary market and outreach locations
- Mentor and collaborate with 4-Practice Supervisors and 3-Practice Managers that report directly to the regional practice administrator
- Work in partnership with practice leaders on the day to day operations of BJC Medical Group practices
- Assist practice leaders with the management of 200+ clinical and non-clinical staff that works for the BJC Medical Group associated with the Missouri Baptist Medical Center campus, satellite locations and outreach locations, hiring and terminating staff
- Collaborate with executive leadership to ensure medical group practices embody the mission and vision of BJC Medical Group
- Audit and report practice volume, physician referrals, marketing effectiveness, and monthly financial performance
- Act as a liaison and collaborate with multiple departments within BJC Medical Group, Missouri Baptist Medical Center and BJC Corporate compliance to ensure that each practice meets the standards established by BJC Healthcare
- Participate in several leadership committees including EPIC EMR integration, New Manager Orientation Committee, Patient Experience Committee and Provider Optimization
- Collaborate with architects, practice development, contractors to plan, redesign and remodel/renovate medical group offices
Practice Administrator
BJC Medical Group
02.2016 - 09.2018
- Manage three medical practices
- OBGYN Associates of St
- Louis – 3 locations (Rock Hill, Sunset Hills and Missouri Baptist Medical Center)
- Breast Care Consultants (Surgical Oncology)
- Maternal Fetal Medicine – Michael Paul M.D
- Mentor 3 Practice Managers/Supervisors on the daily operations for each practice
- Assist the Practice Managers with the management of the 40+ BJC employees including hiring and terminating of employees
- Audit and report facility volume, physician referrals, marketing effectiveness and financial performance
Consultant
Alaska Regional Hospital
01.2014 - 05.2016
- Introduce new workflows to staff and physicians
- Design and implement policy and procedures
- Teach staff and physicians how to use the EMR software
- Manage upgrades to the system
Cancer Center Operations Manager
St. Luke’s Hospital
09.2003 - 02.2016
- Managed the Medical Oncology Practice with 9 providers
- Oversee the administrative of the Radiation Oncology Department and Women’s Care Center
- Support all aspects of the Oncology EMR
- Writing polices/protocols
- Coordinates physician schedules
Health Information Management
St. Luke’s Hospital
06.2001 - 09.2003
- Provide customer service for all physicians
- Assist physicians in completing all medical records in compliance with hospital and state regulations
- Process all incoming transcriptions
- Ensure that all physicians credentialed with St
- Luke’s maintained admission privileges
- Coordinated first aid stand and information booths for local community events
Education
BA - English
Maryville University
St. Louis, Missouri05.2010
Skills
- Electronic Medical Records Management
- Proficient in Epic
- Patient Relations
- Leadership Skills
- Communication Skills
- Compliance
- Versed in Missouri State Regulations
- Operations Management
- Staff Development
- Policies and Procedures
- Staff Engagement
Timeline
Coordinator Quality Improvement
Washington University
05.2020 - Current
Clinic Manager
Washington University
04.2020 - 05.2022
Regional Practice Administrator
BJC Medical Group
09.2018 - 03.2020
Practice Administrator
BJC Medical Group
02.2016 - 09.2018
Consultant
Alaska Regional Hospital
01.2014 - 05.2016
Cancer Center Operations Manager
St. Luke’s Hospital
09.2003 - 02.2016
Health Information Management
St. Luke’s Hospital
06.2001 - 09.2003
BA - English
Maryville University
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