Dana Sims
Greenwood,IN
Summary
Dynamic professional with extensive experience in operations management, excelling in payroll administration and employee training. Proven ability to enhance team performance through effective recruitment and supervision. Adept at streamlining processes and resolving customer inquiries, ensuring high standards of service and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Antilogy
Greenwood, IN
08.2023 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Receptionist
Bargersville Veterinary Hospital
Bargersville, IN
03.2022 - 02.2023
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Communicated with patients with compassion while keeping medical information private.
- Updated patient and insurance data and input changes into company computer system.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Manager/Server Manager
Fluor
Bargersville, IN
02.2016 - 05.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Tracked employee overtime hours and adjusted schedules accordingly.
Office Manager
Johnson Equipment Rental
Greenwood, IN
01.2018 - 01.2021
- Managed and oversaw operations, maintenance and administration of properties.
- Identified needs of customers promptly and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Recruited and trained new employees to meet job requirements.
- Ordered supplies and equipment to maintain adequate inventory levels.
Education
High School Diploma -
Whiteland Community High School
Whiteland, IN05-2008
Some College (No Degree) -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Payroll administration
- Employee training
- Inventory management
- Employee recruitment
- Employee supervision
- Scheduling and planning
- Recruitment and hiring
- Operations management
References
References available upon request.
Timeline
Assistant Manager
Antilogy
08.2023 - Current
Receptionist
Bargersville Veterinary Hospital
03.2022 - 02.2023
Office Manager
Johnson Equipment Rental
01.2018 - 01.2021
Manager/Server Manager
Fluor
02.2016 - 05.2022
High School Diploma -
Whiteland Community High School
Some College (No Degree) -
Ivy Tech Community College of Indiana
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