Dana Sirls

Guest Engagement Specialist 4

Hilton Worldwide Reservations and Customer Care

01.2010 - Current

Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
Developed training materials for staff and volunteers, improving delivery of engagement activities.
Cultivated positive community image by promptly addressing hotel concerns and feedback.
Provided ongoing support to hotels throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.
Conducted regular follow-ups with hotels to ensure satisfaction and address any concerns that may arise.
Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
Acted as the primary contact of service recovery for hotels who have been erroneously charged compensation by Guest Assistance.

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