Dana Sirls
Dallas,TX
Summary
Recent graduate with foundational knowledge in Psychology. and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
15
15
years of professional experience
Work History
Guest Engagement Specialist 4
Hilton Worldwide Reservations and Customer Care
01.2010 - Current
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
- Developed training materials for staff and volunteers, improving delivery of engagement activities.
- Cultivated positive community image by promptly addressing hotel concerns and feedback.
- Provided ongoing support to hotels throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.
- Conducted regular follow-ups with hotels to ensure satisfaction and address any concerns that may arise.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Acted as the primary contact of service recovery for hotels who have been erroneously charged compensation by Guest Assistance.
Education
Bachelor of Science - Psychology
Tarleton State University
Stephenville, TX07.2024
Skills
- Brand Awareness
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Affiliations
- Total Help Care Services
- Ja'Hannah's Learning Castle
- Divine Acceptance International Ministries
- Sistas Killin'em with Kindness
Timeline
Guest Engagement Specialist 4
Hilton Worldwide Reservations and Customer Care
01.2010 - Current
Bachelor of Science - Psychology
Tarleton State University
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