Dana Smith
Douglasville,GA
Summary
Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
RPM Living
01.2024 - Current
- Collaborated with maintenance team to ensure timely completion of service requests in 433 unit community, contributing to overall resident satisfaction.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts, ensuring a 95% collection rate.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Assistant Business Manager
Fogelman Properties
05.2019 - 01.2023
- As the senior assistant manager for a progressive property management and investment company with over 4 billion in assets, delivered solution-driven customer service, including office management, accounting, and resource management to streamline functions and improve efficiency
- Tracked $430,000 budgeted income, receivables and payables using Yardi system
- Maintained positive customer relationships and financial management resulting in receiving $300K in rental assistance to reduce losses, reducing monthly delinquency by 90% in 2 years
- Worked closely with government agencies for rental assistance and implemented the tracing process
- As of 2022, recognized for being the only business manager to operate within budget and exceeding extra income budget.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Business Manager
LMS Real Estate Management
03.2016 - 09.2018
- Promoted to assistant manager of a 265-unit residential community after being recognized as an asset for LMS, a company specializing in acquisition and property management,
- Overseeing various functions including sales, customer service, payments, office management and leasing
- Audit and trouble shoot current client database for accuracy and updates to ensure clean records for data analysis, resident outreach, and smooth move-in and move-out process
- Prioritized payment collection, delinquencies, renewals, move-outs, work orders, and community engagement tasks to develop a collaborative and safe community
- Recruited and trained staff to fill open positions including the assistant manager position upon resigning.
On-Site Manager
Francis Boyd Properties
10.2008 - 06.2015
- Established motivational leadership, problem-solving, and conflict management strategies while solely managing 3 rent-controlled properties
- Formulated business development plans by strategically offering yearly rental specials, renewal, and competitive market prices, resulting in improving sales figures by 50% over 18 months
- Collaborated with vendors and other external stakeholders to be able to troubleshoot property issues while communicating with clients on safety and other aspects
- Revolutionized payments, lease renewals, and resident communication process to ensure smoother services and higher customer satisfaction
- Offered key leadership services in expanding and promoting business to elevate service quality and retain new residents for longer periods while also increasing rent revenue by 50% per new resident
- Ensure that all requirements by the HUD program were met
- Received hardship increase for residents that were severely below market which allowed up to a 16% increase in rent for long term residents.
Education
Bachelor of Science - Business Management & Marketing
Capella University
Minneapolis, MN12.2015
Skills
- Business Development
- Analytical Skills
- Process Improvement
- Budgeting & Cost-Saving
- Client Management
- Regulatory Compliance
- Time Management
- Contract Management
- Public Speaking
- Fair housing policies
- Employee Motivation and Guidance
- Payment Collection
- Microsoft Office
- Sales and Marketing
Certification
GA Real Estate Salesperson License
Associations
- NAR
- Atlanta Realtors Association
Technicaltools
- Microsoft Office Suite (Word, Excel, Teams)
- RentCafe
- Salesforce (CRM)
- Yieldstar
- YARDI
Timeline
Assistant Community Manager
RPM Living
01.2024 - Current
Assistant Business Manager
Fogelman Properties
05.2019 - 01.2023
Assistant Business Manager
LMS Real Estate Management
03.2016 - 09.2018
On-Site Manager
Francis Boyd Properties
10.2008 - 06.2015
Bachelor of Science - Business Management & Marketing
Capella University