Dana Smith

• Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
• Used TAC and Ecube Clinicals to schedule appointments for doctor visits and procedures.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Registered patients and completed associated paperwork for accurate records.
• Provided prompt, polite and professional in-person and telephone customer service.
• Updated patient information and insurance details for accurate electronic medical records.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Prepared and processed patient referrals and transfer requests.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Performed various administrative tasks by filing, copying and faxing documents.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Received and routed laboratory results to correct clinical staff members.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Conducted patient intake interviews, recording and documenting relevant information.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.

• Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
• Set-up equipment for dialysis and primed dialyzer in preparation for use.
• Performed routine quality control and safety checks on all equipment.
• Started and ended reverse osmosis water systems and completed water quality monitoring tests.
• Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
• Cleaned and connected fistulas, grafts and catheters to prevent infection.
• Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
• Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
• Participated in hospital and clinic staff meetings to discuss patient care.
• Educated patients and caregivers on proper ways to use breathing apparatuses at home.
• Created and executed compliance training program for staff and patients to achieve clinical care goals.
• Educated new hire employees on successful methods for performing aseptic and sterile techniques.
• Contributed educational and clinical expertise to help optimize training courses to new hires.

Scheduling patient rides through the Uber Health platform.

Following up with patients in need of transportation to an from other care providers.

Calling partnering transportation providers for patient assistance.

• Started and ended reverse osmosis water systems and completed water quality monitoring tests.
• Set-up equipment for dialysis and primed dialyzer in preparation for use.
• Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
• Performed routine quality control and safety checks on all equipment.