Dana Smith
Douglasville,GA
Summary
Dynamic Office Manager with a proven track record at TitleMax, Wilkes Solutions and Eagle Money Leasing excelling in customer service and office administration. Achieved top collections performance while maintaining a high performing audit score. Skilled in document management and fostering strong team relationships, driving productivity and enhancing client satisfaction through effective communication and organizational strategies.
Overview
26
26
years of professional experience
Work History
Office Manager
Wilkes Solutions
02.2022 - 10.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw improved collections, becoming the number one store in this category on multiple occasions
Assistant Manager
Wilkes Solutions
03.2018 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
General Manager
TitleMax
04.2016 - 12.2017
- As a training location, supervised all aspects of training new staff in collection management, marketing, repossessions and auctions
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Office Manager
TitleMax
07.2007 - 03.2016
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Office Manager
Eagle Money Leasing
09.1997 - 02.2006
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Processed customer loans from start to finish (350+ baseline loans)
- Maintained a score of 92 or better on all company audits
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
Lithia Springs Comprehensive High School
Lithia Springs, GASkills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Administrative support
- Office administration
- Document management
- Account reconciliation
- Credit and collections
Timeline
Office Manager
Wilkes Solutions
02.2022 - 10.2023
Assistant Manager
Wilkes Solutions
03.2018 - 01.2022
General Manager
TitleMax
04.2016 - 12.2017
Office Manager
TitleMax
07.2007 - 03.2016
Office Manager
Eagle Money Leasing
09.1997 - 02.2006
Lithia Springs Comprehensive High School
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