Dana Snyder
Bozeman,MT
Summary
Highly proactive manager with 15 years of experience in team leadership in the Service Industry adept at FOH and BOH operations. Driven leader with excellent staff management and critical thinking skills and dedicated to providing highest level of service to customers and creating pleasant and enriching work environments for staff.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
J.W. Heist/PLONK
05.2020 - Current
- Was promoted from server to floor manager to Assistant General Manger of both Plonk and J.W. Heist
- Assisted in opening J.W. Heist including hiring, training and system development.
- Managed staff schedules and maintained adequate coverage for all shifts to optimize labor costs.
- Effectively managed daily sales reports for both restaurants.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for peak efficiency and quality and career advancement opportunities, leading to a more skilled and motivated workforce.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
Bartender
PLONK Catering
09.2009 - 02.2020
- Was promoted from lead bartender to Assistant Manager
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Assisted with inventorying beverage stock and bar supplies.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
Office Assistant
Betchtle Architects
12.2017 - 12.2019
- Scheduled and coordinated travel arrangements for office staff members.
- Organized events and meetings.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Supported staff on special assignments and ad hoc projects.
- Maintained and updated office records, both digital and physical.
- Purchased and maintained office supplies.
Education
Bachelor of Arts - Communication Studies
Montana State University - Bozeman
Bozeman, MTSkills
- Organizational and Critical Thinking Skills
- Delegation of Tasks and Problem-Solving
- Developing Training Systems
- Adaptability, Flexibility, Reliability and Self Motivation
- Food Service Background
- Complaint resolution and Escalation management
- Maintaining and Interpreting Daily Sales Reports
- Event Coordination
- Interpersonal Communication and Relationship building
- Microsoft Excel and Data Entry
Timeline
Restaurant Manager
J.W. Heist/PLONK
05.2020 - Current
Office Assistant
Betchtle Architects
12.2017 - 12.2019
Bartender
PLONK Catering
09.2009 - 02.2020
Bachelor of Arts - Communication Studies
Montana State University - Bozeman
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