Summary

Overview

Work History

Education

Skills

References

Timeline

Dana Soflin

Olive Hill

Summary

Experienced professional with a successful career in banking, business development, administration, management, and customer service with expertise in problem solving, conflict resolution, and communication. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. Resilient, detail-oriented, and performant under pressure has proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail. Focuses on superior customer experiences, customer satisfaction and client retention. Active listener that pays close and full attention to customers and uses paraphrasing to show full retention and understanding of the information given. For marketing purposes has successfully managed four business social media accounts including Facebook, TikTok, Instagram, and LinkedIn. Experienced and proficient in using Microsoft 365, Google Workspace, Outlook, Gmail, Google Drive, Cloud storage, and communication/collaboration tools as in Zoom and Microsoft Trams to aid in an efficient, productive, and successful work day.

Overview

years of professional experience

years of post-secondary education

Work History

Bar Manager and bartender

Moose International Organization lodge 1918

Savannah

12.2024 - 04.2026

Managed daily bar operations and staff scheduling for lodge events.
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Increased revenue by promoting additional products and assisting with beverage menu.
Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Monitored cash intake to reduce discrepancies.
Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Created promotional materials such as flyers or posters to advertise specials or upcoming events.
Prepared detailed reports on daily sales figures to track trends in customer preferences.
Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment
Studied industry trends to inform planning of bar menu and development of new drink recipes.
Greeted customers and provided excellent customer service.
Checked identification cards for proof of age prior to serving alcohol beverages.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking and to encourage safety.
Enforced responsible alcohol service policies to ensure guest safety.
Trained new employees on how to efficiently perform their daily duties as well as work with them and existing bartenders on drink preparations, recipes, customer service standards, upselling techniques and safety protocols.
Performed opening and closing duties including restocking supplies.
Worked in close collaboration with team members to ensure customers received high-quality service.
Developed good working relationships with fellow employees through effective communication.
Managed bar staff, and implemented disciplinary procedures when necessary.
Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Coached staff on strategies to enhance performance and improve customer relations.
Explained goals and expectations required of trainees.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Delegated work to staff, setting priorities and goals.
Developed inventory control systems for supplies and beverages and maintained inventory of bar supplies and stocked work areas.
Negotiated purchase agreements with vendors to obtain best pricing on supplies.
Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Oversaw compliance with health regulations and safety procedures in the bar area.
Coordinated special events, ensuring seamless service and guest satisfaction.
Implemented promotional strategies to enhance customer engagement and loyalty.
Collaborated with management to create seasonal drink menus based on trends.
Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Remained calm and poised during busy periods, promoting great customer service to guests.
Poured wine, beer, and cocktails for patrons.
Prepared and served a variety of beverages to lodge members and guests.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Created signature beverages, drink recipes, and menus to meet customer preferences, gain patron loyalty and to increase revenue while optimizing profitability.
Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Effectively multitasked within fast-paced environment.
Made friendly conversation with customers to provide enjoyable bar experience.
Described drink flavors and taste profiles to customers to help with ordering decisions.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Processed payments accurately and efficiently with POS system.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Collected and organized daily till totals and tips.
Neatly sliced and pitted fruit for garnishing drinks.
Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
Restocked beer and liquor regularly and after special events.
Reorganized bar stations to streamline service flow.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Stocked ice bins and coolers as needed throughout shift.
Cleansed glasses with sanitizing solution after each use.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Maintained cleanliness and organization of the bar area and equipment.
Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
Enforced safety regulations and ensured proper sanitation practices were followed by all employees.

Bar Manager

American Legion Post 53

Herminie

09.2022 - 10.2024

Managed daily bar operations and staff scheduling at the local American Legion.
Prepared detailed reports on daily sales figures to track trends in customer preferences.
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Monitored cash intake to reduce discrepancies.
Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Worked in close collaboration with team members to ensure customers received high-quality service.
Trained new bartenders on service standards and beverage preparation techniques.
Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Coached staff on strategies to enhance performance and improve customer relations.
Explained goals and expectations required of trainees.
Developed cocktail recipes, signature drinks, curated seasonal drink menus for member events and increase revenue and patron loyalty.
Coordinated special events, including fundraisers and community gatherings at the post.
Negotiated purchase agreements with vendors to obtain best pricing on supplies.
Increased profits by overseeing inventory and strategically increasing menu prices.
Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Maintained inventory levels, ordered supplies, and managed vendor relationships effectively.
Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Maintained accurate detailed records of liquor inventory, bar supplies, stocked work areas, and inventory of purchases for budgeting purposes.
Reorganized bar stations to streamline service flow.
Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
Restocked beer and liquor regularly and after special events.
Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Inspected dining and serving areas for cleanliness and proper setup.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Created promotional materials such as flyers or posters to advertise specials or upcoming events.
Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Collaborated with volunteers to enhance member experiences during social activities.
Fostered a welcoming atmosphere by engaging with patrons and addressing concerns promptly.
Monitored patron alcohol consumption to encourage safety.
Resolved customer complaints regarding quality of food or beverage service in a timely manner.

Office Manager, Bar Manager

Ye Old Stone Tavern

Arona

01.2019 - 09.2022

Managed daily operations and ensured smooth workflow for staff and patrons.
Coordinated scheduling for employees to optimize coverage and service availability.
Oversaw inventory management, including ordering supplies and tracking stock levels.
Implemented office procedures to enhance operational efficiency and customer satisfaction.
Trained new staff on policies, procedures, and customer service standards.
Maintained accurate records of transactions and handled cash management duties.
Facilitated communication between front-of-house and back-of-house teams for seamless service.
Addressed customer inquiries and resolved issues to maintain positive dining experiences.
Maintained filing system for records, correspondence and other documents.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Managed office inventory and placed new supply orders.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Ordered supplies and equipment to maintain adequate inventory levels.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Supervised staff members, organized schedules and delegated tasks.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Managed office budget to handle inventory, postage and vendor services.
Coded and entered daily invoices with in-house accounting software.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Implemented and maintained company protocols to facilitate smooth daily activities.
Negotiated contracts with vendors, securing favorable terms and cost savings.
Assisted in recruiting, onboarding and training new employees.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer complaints or answered customers' questions.
Managed daily bar operations and maintained inventory levels.
Trained and supervised staff on service standards and cocktail preparation.
Developed and implemented seasonal drink menus to enhance customer experience.
Ensured compliance with health and safety regulations in the bar area.
Monitored customer satisfaction and addressed any concerns promptly.
Oversaw cash handling procedures and daily financial reconciliation.
Established vendor relationships for sourcing quality beverages and supplies.
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Maintained detailed inventory of bar supplies and stocked work areas.
Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Monitored patron alcohol consumption to encourage safety.
Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Monitored cash intake to reduce discrepancies.
Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
Created signature beverages to increase revenue and patron loyalty.

Universal Banker Float

Huntington Bank

Monroeville

04.2012 - 08.2014

Personal Banker responsible to Develop and maintain relationships with new and existing clients, enhancing customer loyalty and bank profitability.
Counsel high net-worth individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns.
Floated to different banking offices to assist in all daily operations.
While covering branches conducted all responsibilities of a branch manager.
Assisted clients with account openings and transactions at Huntington Bank.
Provided customer service and satisfied clients by consistently delivering fast knowledgeable services for diverse banking needs by taking telephone calls, answering questions, resolving complaints and processing transactions quickly and efficiently.
Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Resolved customer inquiries and issues promptly to ensure satisfaction.
Assisted customers with online banking setup and troubleshooting issues.
Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
Negotiated terms and rates and put together and executed loan documents for loans and lines of credit with clients.
Conducted financial analysis to assess loan eligibility and risk factors, contributing to informed lending decisions.
Conducted outbound calls to follow up on leads generated from marketing campaigns.
Developed relationships with business owners to promote commercial banking services.
Cross trained as a teller to help assist customers when needed.
Maintained cash drawer by following exact procedures for transactions and strong security protocols.
Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Collaborated with team members to improve customer service strategies effectively.
Maintained records of customer interactions and transactions in accordance with bank policies.
Led financial planning workshops, educating clients on budgeting, investing, and retirement planning.
Trained new staff on operational procedures and customer service best practices.
Attended weekly meetings with branch managers to discuss goals related to sales targets.
Researched account discrepancies or errors identified during audits or reviews.
Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
Maintained compliance with regulations and policies in all banking operations.
Supported the implementation of new systems related to banking operations.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Ensured compliance with all regulatory requirements during the process of account opening and management.
Utilized banking software to update client accounts and process transactions efficiently.
Monitored economic trends to forecast impacts on banking operations and advise clients accordingly.
Transmitted orders to supply cash to meet daily needs.

Customer Service Representative

Dollar Bank

Greensburg

01.2009 - 04.2012

Conducted daily operations such as open accounts, take loan applications, close loans, annuities, and customers with the best customer service possible.
Solicited customers through events as well as calling leads.
Crossed trained as a teller to help customers with their transactions and to help assist the teller line when busy.
Resolved customer complaints through effective communication and problem-solving.
Processed loan applications and managed documentation efficiently.
Educated clients on banking products and services tailored to their needs.
Collaborated with team members to improve customer service protocols.
Maintained accurate records of customer interactions in the system.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent friendly customer service and promoted high customer satisfaction by being knowledgeable and efficient to resolve customer problems and complaints easily and in a timely manner.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Conducted regular follow-up calls with customers after resolving their issues.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Developed strong customer relationships with customers by providing personalized assistance and support to encourage repeat business.
Strengthened customer retention by offering discount options when applicable.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Implemented innovative methods for streamlining the customer service process.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Provided top quality control and eliminated downtime to maximize revenue.
Surpassed sales goals through implementation of successful marketing strategies.

Assistant Manager

F.Y.E

Greensburg

06.2007 - 01.2009

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Managed daily store operations, coordinated inventory management, and ensured products were well-stocked.
Supervised daily operations to ensure efficient store performance and customer satisfaction.
Conducted Sales of merchandise.
Helped customers by providing great customer service and a wonderful shopping experience.
Managed customer service inquiries and resolved customer complaints promptly, ensuring a positive shopping experience for all patrons.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Helped employees learn and grow as a team.
Interviewed prospective employees and provided input to HR on hiring decisions.
Trained new staff on operational procedures and company policies for improved service.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Organized training sessions for new hires to familiarize them with the workplace environment.
Monitored employee performance and provided constructive feedback to foster team growth.
Monitored employee attendance records, timekeeping, and payroll information.
Conducted regular performance reviews for employees to identify areas of improvement.
Conducted regular team meetings to communicate updates and reinforce company goals.
Delegated work to staff, setting priorities and goals.
Managed inventory levels and coordinated stock replenishment to meet customer demands.
Oversaw visual merchandising to enhance product displays and store layout.
Developed promotional displays to enhance product visibility and drive sales engagement.
Maintained up-to-date knowledge of company products and services.
Ensured compliance with safety regulations and company policies.
Maintained accurate records of sales transactions using point-of-sale systems.
Produced thorough, accurate and timely reports of project activities.
Implemented promotional campaigns to boost sales and attract customers.
Monitored and created reports on sales trends, inventory levels, and financial data to provide feedback for strategic planning sessions.

Education

Bachelors - Business Finance

University of Phoenix

09.2010 - 05.2014

Associate of Arts - Business Management

Westmoreland County Community College

Youngwood, PA

05.2000 - 05.2003

Greater Latrobe Senior High School

Latrobe, PA

Skills

Hard Skills

Office Suites: (Microsoft Word, Excel, PowerPoint)
Google Workspace: (Google Docs, Google Sheets, Google Slides)
Communication and Collaboration Tools: (Zoom, Microsoft Teams, Slack, Skype)
File Management: (Cloud Storage, Google Drive, Dropbox, OneDrive)
Email Management: (Outlook, Gmail, Filtering, Scheduling)
Data Analysis: (Tableau, Power BI)
Database Management: (Salesforce, SQL)
Digital Marketing/Social Media: (Google Analytics, Hoot-suite, Mailchimp)
Design/Graphics: (Canva, Adobe Photoshop)
Programming/Web Development: (HTML, JavaScript, Python)
Project Management Tools: (Asana,Trello)
AI Powered Editing and Writing Tools: (Chat GPT, Grammerly)

Soft Skills

Can transition seamlessly from in office work to remote work

Adaptable:

Quickly took on a new role during company restructuring

Flawlessly integrates into any work environment, whether it is fast paced drink slinging or more structured detail oriented data entry

Works well with others towards a common goal

Collaboration:

Openly communicates and gives mutual respect to fellow employees during group based projects or teamwork exercises

Contributed to a brainstorming session that resulted in a product update

Communication

Conveys ideas clearly and precisely either verbally or written while listening effectively

Speaks clear and concise while still engaging the team or valued customer

Creative: Innovative thinker generates original ideas on existing processes or products

Quick thinking problem solver especially in high pace environments and high stress situations

Assesses information objectively and is capable of making informed decisionsCritical Thinker

Identified inefficiencies in vendor selection, saving 15% in costs

Evaluated new suppliers and presented risk assessments

Has helped work team identify root causes, assess risks, and craft effective solutions

Has effectively guided, motivated, and influenced employees toward successLeadership

Even when not in a management role demonstrates initiative and accountability

Fostered a collaborative environment through regular team-building activities, which improved employee satisfaction scores by 20%

Developed and implemented a new training program for team members, improving skill sets which in turn resulted in a 25% increase in customer satisfaction

Effectively and efficiently prioritizes tasks and meet deadlines while maintaining balanceTime Management:

Plans ahead, stays organized, and understands expectations, which in turn makes for more proficient work and reduces stress

Lead a team of 5 customer service representatives by prioritizing high impact client inquiries, improving response time by 30% and customer satisfaction ratings by 20%

Demonstrates the ability to analyze challenges and find practical effective solutionsProblem Solving

Reduced order processing errors by 30% by implementing a new ordering system

Streamlined a new supply chain solution to cut delivery delays

Encompasses dedication, reliability, and integrity and is committed to consistently delivering high-quality workWork Ethic

Volunteered for extra shifts and offered to help fellow employees during a staffing shortage

Took initiative to learn skills outside of job requirements