Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Hi, I’m

Dana Sommers

Tempe,AZ
Dana Sommers

Summary

Motivated, self-directed administrative assistant. Supporting business operations while fulfilling customer expectations with realistic commitments. Skills Ambitious Outstanding customer service Quick learner Computer proficient Courteous demeanor Adaptive team player Manage time well Creative problem solving and resourceful Excellent multi-tasker Highly organized and detail oriented

Organized and efficient professional with several-year history in office administration and services for industry organizations. Offering proven to identify opportunities for improvements and implement corrective plans.

Overview

13
years of professional experience

Work History

Arizona Fog Wizards
Phoenix, AZ

Business Office Manager
08.2015 - 04.2018

Job overview

  • In an industrial environment, directly supported CEO in managing operation flow
  • Communicated with customers – homeowners, contractors, business owners, etc
  • And vendors via phone, and in person sustaining outstanding relationships
  • Oversaw production and fabrication for installations and repairs for service
  • Prioritized, managed, and organized scheduling for proposals, new installations, service repair, and kept customers informed with ongoing projects
  • Involved with R&D
  • Collaborated with the pertinent persons to resolve product quality issues
  • MRP ordering parts and materials associated with work orders that were planned and scheduled, decreasing overhead
  • Generated shipment invoices/purchase orders, prepared packages for shipping and receiving
  • Draft project proposals for sales when needed and service estimates
  • Created files for new customer projects including the correct forms and documents required
  • (BOM and spec sheets, warranty and service agreement, W-9, insurance, pictures, plans, blueprints, etc.)
  • Reviewed jobs with technicians and business owner every morning
  • Made sure service trucks were equipped with materials required for the day
  • Checked on status of jobs with techs throughout the day and communicating with the customers
  • End of the day, technicians and I reviewed the jobs that day
  • I gave the itinerary preparing them for the jobs for the next day
  • Processed invoices, tracked receivables and follow up for payments, paid vendors timely, and processed payroll through QuickBooks
  • Customized service software for the company
  • Updated company website on a regular basis and kept up to date with social media marketing daily with current installation jobs and the progress of the company
  • Email marketing, newsletters, and announcements with Constant Contact
  • Proficient in MS Office
  • Experience in using graphics design applications such as In Design, Publisher and other

Retinal Consultants of Arizona
Mesa, AZ

Retinal Technician
01.2015 - 07.2015

Job overview

  • Conducted physical and verbal exams to assess and treat the medical conditions of Ophthalmology patients in both emergency and standard situations
  • Ensured that patients received appropriate care by managing and updating healthcare records
  • Communicated with the Doctor evaluation of patient and any concerns they had
  • Sterilized equipment with autoclave, prepped patients for surgery, and applied post-op procedures

Scottsdale Healthcare Osborn
Scottsdale, AZ

Personal Care Technician / Health Unit Coordinator
06.2010 - 09.2014

Job overview

  • Assembled information concerning patient’s condition and entered reports for the record
  • Cleaned and sterilized equipment and assisted movement and positioning of furniture, fixtures, and supplies to help keep patients safe and comfortable
  • Monitored health of patients including making notes of changes in health of patient and informing nurses of the status of their patients around the clock
  • Proficient in exercising, transporting, changing, repositioning, and collecting samples from patients while maintaining cleanliness of environment to prevent spread of infection and disease

Brookdale Senior Living at Park Regency
Chandler, AZ

Certified Nursing Assistant / Unit Secretary / Director of Admissions and Social Services
08.2005 - 02.2010

Job overview

  • Worked alongside of the interdisciplinary team, monitoring health and progress of patients including making notes of changes in health of patient and informing nurses on-duty and assisting with exercising, and clinical care
  • Communicated with hospital staff and all continued care facilities for patients transitioning to a different level of care or home
  • Communicated with family members and patients on informing them with physical therapy and clinical progress of their loved one and providing information on continued care outside of the facility and introducing them to those healthcare professionals
  • Scheduling outpatient and therapy patients
  • Performing as an administrative professional assisting with paperwork and communication needed for smooth operations including scheduling of unit secretaries and organizing patient records for each physician
  • Organizing stations and proactively planning needs of nurses and Doctors throughout any given day

Education

Gateway Community College

Certificate, Ophthalmic Assistant program

University Overview

Collins College

A.A.S, Personal Computer Network Technology

University Overview

Corona Del Sol

Graduate

University Overview

Skills

  • Ambitious
  • Outstanding customer service
  • Quick learner
  • Computer proficient
  • Courteous demeanor
  • Adaptive team player
  • Manage time well
  • Creative problem solving and resourceful
  • Excellent multi-tasker
  • Highly organized and detail oriented
  • Expense Reporting
  • Workflow Planning
  • Database Administration
  • Records Management
  • Account Reconciliation
  • Proposal Writing
  • Payroll Management
  • Administrative Support
  • Presentation Design
  • Financial Administration
  • Office Management
  • Business operations management
  • Relationship Building
  • Event Coordination
  • Operations Management

Professional Development

Professional Development
Seven Healthcare Academy, Nursing Assistant Training Program Certificate

Timeline

Business Office Manager
Arizona Fog Wizards
08.2015 - 04.2018
Retinal Technician
Retinal Consultants of Arizona
01.2015 - 07.2015
Personal Care Technician / Health Unit Coordinator
Scottsdale Healthcare Osborn
06.2010 - 09.2014
Certified Nursing Assistant / Unit Secretary / Director of Admissions and Social Services
Brookdale Senior Living at Park Regency
08.2005 - 02.2010
Gateway Community College
Certificate, Ophthalmic Assistant program
Collins College
A.A.S, Personal Computer Network Technology
Corona Del Sol
Graduate
Dana Sommers