Dana Spankie
Fayetteville,NC
Summary
Administrative support professional with 20+ years working in fast-paced environments that require strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and calm in interactions with individuals at all levels. Resourceful with attention to detail in completing projects. Excellent ability to multi-task effectively. Recognized by co-workers as having a warm and friendly manner contributing to a welcoming environment.
Overview
37
37
years of professional experience
Work History
Administrative Assistant II
NC Department of Adult Corrections
Fayetteville , NC
2023.02 - Current
- Monitor offender waiting areas; answer basic questions from offenders; direct offenders and all incoming visitors to appropriate personnel
- Compose memoranda, letters, official court documents, investigatory reports, and statistical reports
- Proofread, analyze, reconcile, and compile monthly reports with specified time frames including unit statistical reports, stamp logs, mileage logs, phone bills and copy machine reports
- Works under stressful conditions to meet daily and monthly deadlines
- Receive and process mail and conduct inventory of equipment
- Maintain files and records according to departmental policy to provide quick, easy access and retrieval of information
- Effectively and accurately operate various office machines
- Record meeting minutes.
Administrative Assistant and Social Marketing/Artistic Director
FCM, Chamber Members/SBO Radio
Fayetteville , NC
2017.05 - 2020.01
- All required administrative duties
- Responsible for creation and maintenance of website and all social media
- Created company logo and any artwork used on the website
- Attending important city events, networking events
- Maintaining and updating full list of NC Chambers of Commerce.
Program Assistant II
Cerritos College
Norwalk , CA
2005.11 - 2015.01
- Performed administrative and secretarial support functions for the Directors of Career Services and CalWORKs, several counselors, and department specialists
- Coordinated and managed multiple priorities and projects
- Provided discreet secretarial and reception services for a busy CalWORKs department
- Scheduled appointments and accepted confidential documents from students
- Provided reception and telephone support
- Trained part-time front desk staff
- Registered incoming students
- Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality
- Conducted student interviews to gain necessary information to place students with the proper counselor or specialist, accurate prioritization, and to assist counselors and support staff
- Assisted with the orchestration and layout of special events
- Managed customer relations and provided exemplary service to all students and visitors.
Flexible Staffing Consultant
Spherion Staffing Services
2002.01 - 2004.01
- Taking orders from clients, placing workers, maintaining placement records, interviewing, entering new employees onto the computer, responsible for carrying the on-call pager evenings, mornings, and weekends, making last minute placements for all shifts
- Two months working in the shipping office of a very large manufacturer of airlaid paper
- Duties included all overseas container bookings, revisions, customs papers, waybills, packing lists, direct communication with shipping companies and CSRs to get the best transit times and prices, assisting truckers, and all aspects of a shipping office.
Secretary
Golden Key International Trading Ltd
2001.01 - 2002.01
- All secretarial duties including word processing, accounts payable, preparing and following up on all import documents, liaising with customs broker, dealing with customers and associates in China, ordering supplies, phones, fax, copies, banking.
Customer Service Representative
Discount Car & Truck Rentals
2000.01 - 2001.01
- Assist customers, serviced customers from many different countries, cash out, posted POS machine, closed up shop, delegated work to the service personnel, ICBC claims, problem solving.
Administrative Assistant (Various Temporary Assignments)
Various Temporary Assignments
1997.01 - 2000.01
- Temp work ranging from basic reception to secretary, filing, faxing, photocopying, assisting customers, phones, word processing, basic accounting, couriers.
Secretary
Conag Alignment Products Ltd
1995.01 - 1997.01
- All secretarial duties, sales assistant, minor accounting, sales calls, complete sales transactions, supplies, showroom set-up, some delivery of lasers to work sites, couriers.
New Business Representative
Transamerica Life Insurance Co
1994.01 - 1995.01
- Processed new insurance forms, ordered medical procedures, word processing, liaised with brokers and agents, set up appointments with clients for medical procedures, relief switchboard.
Secretary
MCW Consultants Ltd
1990.01 - 1994.01
- Reception, editing specifications, all filing, supplies, assisting clients and customers, cold call salesmen, word processing, typing, phones.
Switchboard Operator
Alberta Children's Hospital
1987.01 - 1990.01
- Answering telephone on a very busy hospital switchboard, monitor hospital gas systems, prepare daily on-call sheets, monitor parking lots after hours, call codes, daily and weekly tests of the C.H.E.A.R.S
- Telephone system.
Education
Associate of Arts - Liberal Arts
Cerritos College
01.2015
Skills
- Notary Public
- Typing 75 wpm
- Keystrokes 26340 kph
- Microsoft Office
- Medical Terminology
- Office Equipment Operation
- Proofreading and Editing
- Logistics Support
- Teamwork and Collaboration
- Effective prioritization, problem solving, and conflict resolution
- Learn new tech quickly and independently
- Basic Accounting
- Website creation and maintenance
- Social Media Marketing, mail and Email Campaigns
- Advertising Graphics, Business Card, and Information Postcard creation
Timeline
Administrative Assistant II
NC Department of Adult Corrections
2023.02 - Current
Administrative Assistant and Social Marketing/Artistic Director
FCM, Chamber Members/SBO Radio
2017.05 - 2020.01
Program Assistant II
Cerritos College
2005.11 - 2015.01
Flexible Staffing Consultant
Spherion Staffing Services
2002.01 - 2004.01
Secretary
Golden Key International Trading Ltd
2001.01 - 2002.01
Customer Service Representative
Discount Car & Truck Rentals
2000.01 - 2001.01
Administrative Assistant (Various Temporary Assignments)
Various Temporary Assignments
1997.01 - 2000.01
Secretary
Conag Alignment Products Ltd
1995.01 - 1997.01
New Business Representative
Transamerica Life Insurance Co
1994.01 - 1995.01
Secretary
MCW Consultants Ltd
1990.01 - 1994.01
Switchboard Operator
Alberta Children's Hospital
1987.01 - 1990.01
Associate of Arts - Liberal Arts
Cerritos College
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