Dana Spann

Job Description:

• Excellent negotiation skills in order to settle supplements successfully and efficiently with insurance carriers
• Maintain daily communications with Sales Representatives through phone, email, and the CRM
• Maintain communications with customers as necessary through phone, email, and the CRM
• Subcontractor management
  Other duties as directed

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Completed bi-weekly payroll for 15 employees.
• Managed project schedules, ensuring the timely completion of construction milestones.

• Managed subcontractor relationships effectively
• Reported regularly to managers on project budget, progress, and technical problems.
• Resolved customer problems and complaints.
• Operated multi-line telephone system
• Maintained payroll and job costing
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Progressive AIA Billing
• Coordinated project timelines and schedules to ensure timely completion of deliverables.
• Managed budgets for multiple projects, ensuring cost-effective allocation of resources and minimizing overspend.
• Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
• Guided and directed third-party inspectors through project construction, commissioning, and closeout.
• Documented construction and extraction workers' hours, wages and other pertinent information.