Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana St Fleur

Orlando,FL

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Furthermore a Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job title position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Alorica
Lake Mary
01.2021 - 06.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales representative

Beauty Exchange Beauty Supply
Orlando, FL
01.2017 - 06.2020
  • Beauty Exchange
  • Securing and Processing Merchandise
  • Product Education
  • Handling Customer Relations
  • Upselling
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Link Cook

Universal Studios
Orlando, FL
12.2016 - 06.2017
  • Food & BEVERAGE, universal studios orlando
  • Securing and Processing Merchandise
  • Handling Customer Relations
  • Food Prep
  • Upselling
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained food safety and sanitation standards.

Sales Associate

Areopostale
Orlando, FL
12.2015 - 07.2016
  • Retail assosciate, aeropostale
  • Customizing Functional Floor Plan
  • Securing and Processing Merchandise
  • Handling Customer Relations
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate of Arts -

Fond Du Lac Tribal And Community College
Cloquet, MN
01-2025

High School diploma -

Saints Academy
Orlando, FL

Skills

  • Consulting with Customers
  • Online Chat
  • Maintaining Customer Database
  • Customer Relations
  • Information Updates
  • Product and Service Knowledge

Timeline

Customer Service Representative

Alorica
01.2021 - 06.2023

Sales representative

Beauty Exchange Beauty Supply
01.2017 - 06.2020

Link Cook

Universal Studios
12.2016 - 06.2017

Sales Associate

Areopostale
12.2015 - 07.2016

Associate of Arts -

Fond Du Lac Tribal And Community College

High School diploma -

Saints Academy

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Dana St Fleur