Dana Storch

Customer Support Specialist offering 18 years of experience in accurately entering and maintaining customer orders, returns, and account information within JDE, and Salesforce systems. Skilled at providing exceptional customer service through email, phone, and direct communications, resolving issues such as delivery delays, backorders, invoicing, pricing, and product availability. Known for collaborating effectively with sales representatives to manage customer accounts, ensure accurate pricing, and handle billing and credits seamlessly. Proficient in maintaining up-to-date customer data, including notifications, addresses, delivery contacts, and payment terms, while ensuring smooth operations across company divisions. Adept at utilizing tools such as eCommerce, ICE, SPS, DocLink, Microsoft Teams, Outlook, Excel, Word, and Smartsheet, with comprehensive knowledge of Ascentek products and services to deliver a reliable and informed customer experience.