Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dana Stork-Hansen

Plymouth,MA

Summary

Dynamic and dedicated professional with a strong work ethic and expertise in customer service, honed at JetBlue. Proven ability to enhance passenger satisfaction through exceptional in-flight service and effective communication. Skilled in first aid and team collaboration, consistently delivering results in high-pressure environments while maintaining attention to detail.

Overview

25
25
years of professional experience

Work History

Flight Attendant

JetBlue
04.2014 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Airport Operations Agent

JetBlue
01.2012 - 04.2014
  • Used Software to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
  • Stacked unclaimed items onto baggage carts and into storage racks and shelves.
  • Provided announcements to passengers to explain baggage procedures.
  • Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.

Retail Sales Consultant

AT&T Mobility
03.2008 - 01.2012
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Line Cook

Minerva’s Pizzeria
11.2000 - 02.2011
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Food Service Associate

IKEA
09.2005 - 02.2006
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Handled cash transactions with accuracy, balancing registers at the end of shifts.
  • Stocked condiments, beverages, and plates for diners.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Service Representative

ICS Sales and Service
07.2003 - 05.2005
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Education

Cape Cod Community College
West Barnstable, MA
02.2006

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Reliability and punctuality
  • Hospitality service expertise

Languages

Danish
Limited Working

Timeline

Flight Attendant

JetBlue
04.2014 - Current

Airport Operations Agent

JetBlue
01.2012 - 04.2014

Retail Sales Consultant

AT&T Mobility
03.2008 - 01.2012

Food Service Associate

IKEA
09.2005 - 02.2006

Service Representative

ICS Sales and Service
07.2003 - 05.2005

Line Cook

Minerva’s Pizzeria
11.2000 - 02.2011

Cape Cod Community College

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Dana Stork-Hansen