Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Stover

Summerville

Summary

I am meticulously organized, passionate about my work, a multitasker, a people person, a natural leader, results-oriented and am always looking for ways to improve. I have high personal standards and am always eager to help others.

Overview

28
28
years of professional experience

Work History

Retail Operations Manager

Memorial University Medical Center
09.2023 - Current


  • Recruiting and Motivating Staff
  • Implementing and Tracking Marketing Campaigns
  • Maintain Inventories
  • Shift Scheduling
  • Developing Product Displays
  • Developing Digital Menu Displays
  • Cash Register Operations and Programming (GEN POS & POS systems)
  • Customer Service
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity for 24 staff members.
  • Contributed to leadership team for implementing company policies and procedures.


Owner

Just Desserts
08.2008 - Current
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Established foundational processes for business operations.
  • Handled problematic customers and clients to assist employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.

Supervisor of Operations

Summerville Medical Center
01.2013 - 09.2023
  • Supervisor - I adopted a wide variety of duties during my time at Summerville Medical. I made it my mission to gain experience and become proficient at every job my department had to offer.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Co-Owner

Catering Done Wright
08.1997 - 08.2008
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed Day to Day operational need of the business.

Education

Coastal Carolina College

High School Diploma -

North Myrtle Beach High School

Skills

  • Staff recruitment and performance optimization
  • Implementing and Tracking Marketing Campaigns
  • Employee shift coordination
  • Building engaging product showcases
  • Creating digital menu displays
  • Cash Register Operations and Programming (GEN POS & POS systems)
  • Customer support
  • Health safety management
  • Customer-focused retail leadership
  • Stock procurement
  • Operational efficiency

Timeline

Retail Operations Manager

Memorial University Medical Center
09.2023 - Current

Supervisor of Operations

Summerville Medical Center
01.2013 - 09.2023

Owner

Just Desserts
08.2008 - Current

Co-Owner

Catering Done Wright
08.1997 - 08.2008

Coastal Carolina College

High School Diploma -

North Myrtle Beach High School

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