Dana Strubel
Naperville,IL
Summary
Human resources–focused professional with expertise in employee support, coaching, training, and conflict resolution. Bringing a master’s-level background in psychology and real-world experience working with diverse, high-need populations, I excel at understanding people, navigating sensitive situations, and building trust. Known for my collaborative approach, strong communication skills, and commitment to helping organizations create workplaces where employees feel valued, safe, and empowered to perform at their best.
Overview
16
16
years of professional experience
Work History
Correctional Treatment Officer / Special Operation
Illinois Department of Corrections
Joliet, Illinois
01.2022 - Current
- Enforced institutional rules and maintained order to ensure a secure, safe, and structured environment for individuals in custody.
- Supervised daily activities, movement, and program participation while promoting accountability and positive behavioral expectations.
- Inspected living units, work areas, and facility grounds to ensure compliance with safety and security standards.
- Conducted thorough searches of individuals, property, and designated areas to identify contraband and prevent rule violations.
- Prepared clear, detailed reports documenting behavior, incidents, compliance, and progress toward treatment goals.
- Monitored and supported treatment and rehabilitation plans for incarcerated individuals, including youth and adults with child welfare or trauma histories.
- Collaborated with multidisciplinary teams—including mental health, social work, and administrative staff—to assess needs and coordinate services.
- ·Gained significant insight into systemic barriers affecting reentry, family reunification, and long-term rehabilitation outcomes.
- Maintained accurate records and adhered to departmental protocols, confidentiality standards, and professional conduct requirements.
Advocate / Case Manager
FLOW - Domestic Violence Center
Oak Lawn, Illinois
06.2021 - 01.2022
- Provided direct, trauma-informed support to survivors of domestic violence, offering crisis intervention, safety planning, and resource coordination tailored to each client’s needs.
- Assisted families navigating complex situations involving abuse, including individuals connected to the child welfare system.
- Collaborated with law enforcement, child protective services, court personnel, and community partners to ensure consistent, comprehensive support for clients.
- Delivered empathetic, professional care while helping survivors understand their rights, access protective measures, and secure safe housing or emergency services.
- Facilitated referrals for counseling, legal advocacy, financial assistance, and long-term stabilization programs.
- Maintained accurate case documentation, adhered to confidentiality requirements, and followed agency and state standards.
- Supported clients in building self-empowerment, resilience, and long-term plans for independence and safety.
General Manager
Abbey Studios
Oak Lawn, Illinois
05.2010 - 09.2017
- Oversaw daily business operations, including scheduling, budgeting, financial tracking, and long-term planning to ensure studio stability and profitability.
- Led staff recruitment, training, supervision, and performance development, creating a collaborative and service-focused team environment.
- Managed all financial functions, including accounts payable/receivable, expense reporting, vendor contracts, and revenue forecasting.
- Implemented risk-management protocols related to equipment handling, client safety, and studio procedures, reducing operational incidents and improving workflow efficiency.
- Developed customer service standards and operational policies that improved client satisfaction and studio reputation.
- Coordinated marketing initiatives, community outreach, and client relationship management to increase bookings and overall business visibility.
Town Clerk
Green Garden Township
Frankfort, Illinois
11.2010 - 11.2014
- Managed town meeting agendas and minutes for effective community engagement.
- Coordinated communication between residents and local government departments.
- Oversaw maintenance of official records and documents for transparency.
- Processed permits and licenses in compliance with township regulations.
- Facilitated public inquiries and provided information regarding township services.
- Assisted in budget preparation and financial reporting for administrative functions.
- Organized community events to promote civic participation and awareness.
- Prepared reports, correspondence, executive summaries, agenda and agenda packet materials and processed mail and routed correspondence to correct office or department.
Education
Master of Science - Forensic Psychology
Cappella University
Minneapolis, MN05-2022
Skills
- Team collaboration
- Effective communication
- Conflict resolution
- Emotional intelligence
- Problem solving
- Decision making
- Risk management
- Compliance monitoring
- Case documentation
- Crisis intervention
- Emergency response coordination
- Budgeting and finance
- Risk assessment
- Mediation techniques
- Strategic planning
- De-escalation techniques
- Problem-solving aptitude
- Crisis management
- Team building
Timeline
Correctional Treatment Officer / Special Operation
Illinois Department of Corrections
01.2022 - Current
Advocate / Case Manager
FLOW - Domestic Violence Center
06.2021 - 01.2022
Town Clerk
Green Garden Township
11.2010 - 11.2014
General Manager
Abbey Studios
05.2010 - 09.2017
Master of Science - Forensic Psychology
Cappella University