Dana Sullivan
Brooklyn,NY
Summary
Results-oriented Counselor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Head Bartender
Hilltop Tavern
Brooklyn, NY
09.2023 - Current
- Provide exceptional service to high volume of daily customers.
- Train new employees to perform duties.
- Display enthusiasm and knowledge about restaurant's menu and products.
- Handle money transactions accurately while following company procedures for handling cash payments.
- Maintain polite and professional demeanor to patrons to encourage inquiries and order placements.
Receptionist/Funeral Service Assistant
Riverside Memorial Chapel
New York, NY
10.2021 - 06.2023
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Led and directed funeral and graveside services.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Completed and filed all necessary legal documentation quickly and accurately.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
School Counseling Intern
Ridgeview Elementary/Sabin Middle/Mitchell High
Colorado Springs, CO
01.2020 - 05.2021
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Cultivated relationships between families, schools, and communities to promote a positive school climate.
- Worked collectively with education professionals to deliver in-school counseling support for identified students.
- Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
- Established and supervised peer-counseling and peer-tutoring programs.
- Maintained student records and developed individual education and behavior plans to promote student success.
- Conducted assessments of student's academic performance and created plans for improvement.
- Provided crisis intervention to students dealing with difficult situations at school.
Education
Master of Arts - Counseling
Adams State University
Alamosa, CO07-2021
Bachelor of Arts - Sociology
Adams State University
Alamosa, CO05-2018
Skills
- Mental Health Assessment
- Excellent Customer Service Skills
- Behavioral Management
- Individual Counseling
- Complaint Handling
- Needs Assessment
- De-Escalation Techniques
- Calm and Professional Under Pressure
Certification
Ridgeview
- Licensed School Counselor (PreK-12) - Issued 5/5/23, License # 24430969
Affiliations
- Knitting
- Volunteering at animal shelters
- Reading
Timeline
Server/Head Bartender
Hilltop Tavern
09.2023 - Current
Receptionist/Funeral Service Assistant
Riverside Memorial Chapel
10.2021 - 06.2023
School Counseling Intern
Ridgeview Elementary/Sabin Middle/Mitchell High
01.2020 - 05.2021
Master of Arts - Counseling
Adams State University
Bachelor of Arts - Sociology
Adams State University
Similar Profiles
Eric GarciaEric Garcia
Bartender at Hilltop TavernBartender at Hilltop Tavern
Susan RomanoSusan Romano
Controller at Hilltop Chrysler Jeep Dodge/Hilltop Ford KiaController at Hilltop Chrysler Jeep Dodge/Hilltop Ford Kia
Karee WeddenKaree Wedden
Compliance, Registration Specialist at Hilltop Securities Inc., A Hilltop HoldingsCompliance, Registration Specialist at Hilltop Securities Inc., A Hilltop Holdings
Kimberly T. HuttonKimberly T. Hutton
Sr. Manager, D2C Merchandising Lead - LUXE Division at L'OréalSr. Manager, D2C Merchandising Lead - LUXE Division at L'Oréal
Steven SlotnickSteven Slotnick
VP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing IncorporatedVP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing Incorporated