Dana Swaby
Southfield,MI
Summary
Healthcare professional prepared to leverage strong patient interaction skills and administrative expertise in a dynamic medical environment. Known for seamless coordination of patient services and consistently maintaining high levels of accuracy and confidentiality. Proven collaborator with focus on team success and adaptability to changing healthcare needs.
Overview
7
7
years of professional experience
Work History
Patient Service Assistant - Level 2
Huron Gastro
07.2024 - 10.2025
- Navigated EHR/EPM systems to manage patient records and appointments.
- Obtained patient health history and vitals with accuracy and professionalism.
- Assisted physicians during exams and coordinate follow-up scheduling.
- Provided efficient check-out support, ensuring positive patient experiences.
- Completed and submitted monthly compliance reports to ensure adherence to clinical and organizational standards.
Correspondence Representative-I (Medical Billing)
Trinity Health
04.2023 - 09.2023
- Served as part of a team of correspondence colleagues at a Patient Business Service (PBS) location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging systems.
- Organized and scanned patient and insurance correspondence, insurance vouchers/explanation of benefits, and other relevant documentation into OnBase or similar applications.
- Provided support for the Billing & Follow-Up teams by printing UB04's and sends medical records by Certified Mail.
Retail Customer Service Associate
TJ Maxx
02.2021 - 06.2021
- Provided exceptional customer service by greeting customers, answering questions, and assisting with product selections.
- Processed customer transactions using the point-of-sale system.
- Maintained a clean and organized sales floor to enhance the customer experience.
- Assisted with inventory management, including receiving and stocking merchandise.
Shadow Intern
Sparrow Hospital
03.2019 - 03.2019
- Shadowed pediatricians and observed over 50+ patient consultations, physical examinations, and medical procedures.
- Gained knowledge of medical terminology, patient care, and communication with patients and their families.
- Developed a strong understanding of medical ethics and confidentiality.
- Greeted patients and assisted with check-in and check-out procedures.
Education
High School Diploma -
University High School Academy
Southfield, MI06-2021
No Degree -
University of Michigan
Ann Arbor, MISkills
- Strategic planning
- Proficient in task management
- Strong communication and interpersonal skills
- Accurate documentation management
- Timely and accurate data entry
- Experience with medical billing processes
- Proficient in data analysis
- Skilled in Microsoft Office applications
- Skilled in time-sensitive tasks
- Medical terminology
Timeline
Patient Service Assistant - Level 2
Huron Gastro
07.2024 - 10.2025
Correspondence Representative-I (Medical Billing)
Trinity Health
04.2023 - 09.2023
Retail Customer Service Associate
TJ Maxx
02.2021 - 06.2021
Shadow Intern
Sparrow Hospital
03.2019 - 03.2019
High School Diploma -
University High School Academy
No Degree -
University of Michigan