Dana Syzdykbayeva
Proxy Product Owner/IT Business Analyst
Almaty
Summary
Qualification summary Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers Professional growth while being resourceful, innovative and flexible.
Overview
4
4
Certificates
7
7
years of post-secondary education
13
13
years of professional experience
Work History
Proxy Product Owner
Norsec Delta Projects
Atyrau
11.2020 - Current
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Allocated and approved team resource usage.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Collaborated with development team on Oil and Gas Production Processes, Equipment reliability, Emission calculation services and tasks.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
- Managed quality assurance initiatives, including Test case preparation, defining main stakeholders and conducting all communications.
- Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs (Jira, Azure ADO)
- Investigated processes to develop maps and determine optimal improvement approaches.
- Generated, submitted and presented reports every 3 month (one Product Increment sequence) to enhance Oil and Gas Production quality standards.
- Collected and reviewed engineering data to assess needs and recommend solutions.
- Scheduled preventive and predictive maintenance actions based on failure analysis.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Business Analysis Engineer
Terralink Technologies
Atyrau
03.2019 - 10.2020
- Manage enterprise wide compliance with all software license agreements and copyright law by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance.
- Read and understand software licenses to ensure Company is in compliance; take corrective action if necessary.
- Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased; rectify variances between deployed and licensed software.
- Manage vendor compliance audits as required.
- Develop software policies, processes and guideline to ensure compliance.
- Avoid excessive or unwarranted software usage.
- Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment.
- Ensure adequate number and usage of licenses by monitoring, analyzing and optimizing.
- Work with business/data owners in negotiating license reductions/increases as necessary due to usage.
- Ensure retention of all proof-of-license documentation.
- Develop license templates/checklists, assess and participate in negotiating new software vendor license agreements, negotiate changes to existing agreements.
- Evaluate and recommend options to reduce licensing costs.
- Assist with the completion of Business Requirements, Business Cases, Project Charters and Proposals on new initiatives relative to licensing as required.
- Liaise with Inventory Management and business representatives to ensure proper tracking of all software product deployed to ensure Company has sufficient licenses.
- Assist IT management in establishing license and associated maintenance agreements consistent with Company's current and planned usage, as well as industry practice.
- Research, evaluate, recommend and implement methods, policies, processes, best practices, techniques, technologies and tools for software license management.
- Create, build and maintain open partnerships and relations with major software publishers to ensure maximum value for all agreements.
- Ensure and maintain expertise and advise key stakeholders on license management methods, processes, best practices, technologies and tools.
Senior IT System Analyst
SB JSC ‘Home Credit and Finance Bank
Almaty
08.2013 - 02.2019
- Analysis of business requirements of the Bank units regarding automation of Bank processes;.
- Coordination of Bank units employees interaction in order to complete and confirm business requirements during automation of Bank processes;.
- Organization of UI estimation by users in all stages of development;.
- Collection and analysis of data with the help of user feedback as the result of interaction modeling with offered UI prototype;.
- Analysis of comments and offers from users regarding usability of the applications;.
- Selection and development of analysis methods and data processing;.
- Description of requirements regarding UI elements, information delivering methods and other kind of user support functionalities;.
- Preparation of functional specifications, business requirements for new and current development features in the scope of the given task;.
- Consultation of the Bank units regarding the all questions related to Business analysis Unit competence;.
- To have part in all meetings related to Bank’s projects in the scope of the given task;.
- To have part in providing of seminars for Bank employees in scope of the given task.
- Using UML technics on developing system changes via Enterprise Architect.
- Projects participated:.
- Deposit card+Internet Banking.
- Homer Select 3.0 – Basic system for loan.
- Loxon LCS – Collection platform.
- SAS – Campaign management.
- Local systems: 1C:Enterprise - Finance.
- Realization of CustEx platform – Customer experience analysis.
- Online Sales – Selling of Bank products online.
IT System Analyst
SB JSC ‘Home Credit And Finance Bank
Almaty
08.2012 - 08.2013
- SB JSC ‘Home Credit and Finance Bank’ (Almaty, analysis of business requirements of the Bank units regarding automation of Bank processes;.
- Coordination of Bank units employees interaction in order to complete and confirm business requirements during automation of Bank processes;.
- Organization of UI estimation by users in all stages of development;.
- Collection and analysis of data with the help of user feedback as the result of interaction modeling with offered UI prototype;.
- Analysis of comments and offers from users regarding usability of the applications;.
- Selection and development of analysis methods and data processing;.
- Description of requirements regarding UI elements, information delivering methods and other kind of user support functionalities;.
- Preparation of functional specifications, business requirements for new and current development features in the scope of the given task;.
- Consultation of the Bank units regarding the all questions related to Business analysis Unit competence;.
- To have part in all meetings related to Banks projects in the scope of the given task;.
- To have part in providing of seminars for Bank employees in scope of the given task.
- Using UML technics on developing system changes via Enterprise Architect.
Project Officer
JSC SB “RBS Kazakhstan
Almaty
03.2010 - 07.2012
- Translate business requirements into technical solutions:.
- Provide a client-driven approach to meeting infrastructure architecture needs.
- Develop and maintain credibility within the business by identifying opportunities to add value through architecture solutions.
- Perform continuous and extensive research into emerging technologies and ensure that innovations are exploited to provide the business with maximum benefit.
- Participate in the implementation of special projects of modernization and development of IT systems, including the following tasks:.
- Assist the IT Project Manager with the creation of local implementation plan to meet the agreed timelines.
- Manage business requests for technology related project initiation, discuss with business units associated benefits and risks, execute internal pre-project study and agree on the priorities.
- Record business requirements.
- Prepare technical specifications.
- Obtain approval for financial plan and business case from business and Technology management.
- Develop functional design.
- Develop technical design.
- Develop applications, interfaces and reporting solutions for new projects.
- Arrange testing of applications, interfaces and reporting solutions required.
- Arrange user acceptance test.
- Arrange user and Technology staff training.
- Implement the solution.
- Provide management reporting on the project activities.
- Control over project budget expenses, manage resources allocated to the project in the accordance with Bank policies and corporate values.
- Track project progress and priorities, monitor and control project tasks, project risks and changes in project scope.
- Oversee daily production issues, problems reporting and status reporting (manage resolution).
- Ensure software licensing, timely ordering and purchase of software, hardware and telecommunications.
- Provide contracting of local vendors in order to resolve country-specific challenges, manage SLA's and key vendors.
- Plan, maintain and control over Information security in project activities.
- Execute regular self-audit of the project activities to eliminate risk and implement audit recommendations within assigned time frame.
- Implement business continuity and disaster recovery activities.
- Monitor risks and undertake regular risk self-assessment of the project activities.
- Fulfill post-implementation support and closure of the project.
- Fulfill monthly review of personal project portfolio and submit reports to the direct superior.
- Participate in hardware/software development planning.
- Manage and contribute to the governance process concerning the implementation of solutions.
- Ensure RBS IT policies and standards are taken into account and underpin all architecture creation at the local level.
- Liaise with BU Architects and relevant BU project managers to ensure implementation issues are identified and communicated.
- Monitor and review architecture solutions within Bank.
- Priorities solution requirements against established global IT rules and principles.
- Support the development of global service architectures where appropriate by ensuring regionally delivered solutions are aligned to the global architecture.
- Provide suggestions to increase efficiency and service levels.
- Work with service providers to drive efficiency, quality and innovation throughout vendor provided solutions.
- Ensure vendor solutions are effective relative to strategic direction.
- Drive innovation and value into solutions through structured dialog and effective governance across service.
- Regularly monitor provided services in relation of time, quality, performance, costs, reliability and security according to Bank policies and standards.
- Maintain a pro-active view of the department's capability to deliver service by trending against performance and quality statistics Projects participated: Kondor system – Treasury platform.
IT Specialist
JSC SB “RBS Kazakhstan
Almaty
08.2009 - 02.2010
- Provide 1st Line support for Bank systems.
- Provide desktop and laptop services for users.
- Provide daily IT support of Bank operations.
- Install, maintain and arrange repair of printers and scanners.
- User administration in Bank IT systems.
- Perform LAN administration.
- Bank IT utility servers and workstations management and customization.
- Installation of operating systems, office software and client applications.
- Computer hardware and software workstation on-site upgrade and installations.
- Server hardware installations and upgrade.
- Facilitating reporting.
- User training arrangements.
- Constantly maintain IT Business Continuity plan and Disaster Recovery activities.
- Perform installation of security patches and packaging for client computers.
- Participate in the implementation of special projects of modernization and development of IT Systems, provide project support for the implementation of new EUC hardware and software products.
- Escalate and follow-up incidents to global teams.
- Realize the benefits of a flexible approach to work undertaking the duties and responsibilities of this job, and participating in multi-disciplinary cross-BU and cross-departmental groups and project teams.
- Perform evening shift duties.
- Provide activities on utility servers (files, emails, printing), including backup/restore.
- Perform Incident management, including regular management information reporting.
- Manage capacity for utility servers, workstations, printers, scanners and other hardware, including spare parts.
- Perform problem management support through issuing tickets on repeated incidents to the 2nd line.
- Perform production configuration support for utility servers, workstations printers, scanners based on purchased infrastructure assets and production environment changes, including inventory.
- Another tasks in IT sphere which management qualifies as satisfaction of organization's needs.
Quality Management Specialist
Kazakhtelecom JSC Branch Corporate Sales Department
Almaty
08.2005 - 07.2007
- Technical development of the project «Introduction of process management in manufacture».
- Management of the documentation, according to ISO 9000:2001.
- Conducting document circulation of the Group.
- Organization, carrying out and the analysis of monthly Committee on business-processes.
- Determining interrelations between processes and their indexes.
Education
Master of Science - Information Technology
Technological University Of Malaysia
University Of Technology, Malaysia 08.2007 - 05.2009
Bachelor of Science - Information Technology
Almaty University Of Power Engineering And Telecom
Almaty 09.2000 - 06.2005
Skills
UML
SAFE Agile/Scrum
IT Architect
Story planning
Technical expertise
Risk Assessments
Stakeholder relationship management
Problem identification
Risk mitigation strategies
Data Collection
Relationship-Building
Leadership
Cultural awareness
Training & Development
UI/UX
Accomplishments
- Successful completion of SAFE Agile Training
- Gratitude from General Director of Corporate Sales Administration «Kazakhtelecom» - the division of the Kazakhtelecom Society for conscientious work and for contribution to telecommunication field
- Awarded by Bolashak International Scholarship in 2007
- Recognition Certificate for High Performance Behavior on predictive failure analytics, Certificate 2020
Certification
System/Business analyst courses 2013
Hobby
- Home comfort
- Cooking
- Baking
- Psychology
- Relations
Timeline
Proxy Product Owner
Norsec Delta Projects
11.2020 - Current
Business Analysis Engineer
Terralink Technologies
03.2019 - 10.2020
Senior IT System Analyst
SB JSC ‘Home Credit and Finance Bank
08.2013 - 02.2019
IT System Analyst
SB JSC ‘Home Credit And Finance Bank
08.2012 - 08.2013
Project Officer
JSC SB “RBS Kazakhstan
03.2010 - 07.2012
IT Specialist
JSC SB “RBS Kazakhstan
08.2009 - 02.2010
Master of Science - Information Technology
Technological University Of Malaysia
08.2007 - 05.2009
Quality Management Specialist
Kazakhtelecom JSC Branch Corporate Sales Department
08.2005 - 07.2007
Bachelor of Science - Information Technology
Almaty University Of Power Engineering And Telecom
09.2000 - 06.2005