Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Tarno-gerken

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

37
37
years of professional experience

Work History

Delta Animal Rescue Transport -DART

Delta Airlines-volunteer
02.2020 - Current

Using my free time and travel benefits, I joined a group who would bring pets to their forever homes.

Assistant Volunteer Coordinator

World Central Kitchen
09.2023 - 09.2023
  • Supported engaging, fun, and smooth-running experience for volunteers by helping with organization, and planning.
  • Represented organization positively and professionally while providing community with much-needed comfort and support
  • Communicated with staff members to stay informed about volunteer needs and schedules.
  • Provided administrative support to department leads to help organize and schedule volunteers.

Team Lead

All Hands And Hearts - Smart Response
04.2021 - 04.2021

Under the umbrella of Covid protocols, I maintained a group of 9 volunteers under quarantine for a week who would be leaving for Marsh Harbour for 2 months. I was in charge of managing Covid testing, visas to enter Bahamas, and making sure paperwork was completed, as well as basic needs for a one week lock in.

Volunteer

Moderna And Pfizer
03.2021 - 03.2021

Processed vaccine recipients during Covid.

Volunteer

All Hands And Hearts - Smart Response
09.2020 - 10.2020

First to go back into volunteering in Marsh Harbour during active pandemic.

Actively involved in reconstruction of schools to completion. Then moved into gutting teachers houses, and their reconstruction.

Volunteer

We Are Bamboo
01.2020 - 03.2020

We were feeding, cleaning, painting enclosures for rescued elephants

We were building play areas, painting, feeding and cleaning enclosures for rescued Sloth bears.

We worked alongside affected women in their non profit restaurant called Sheroes. the cause was for supporting women and female children afflicted with acid burns and deformation from men throwing acid in their faces.

Volunteer

All Hands And Hearts, With Subcontract To WCK
10.2019 - 12.2019

First volunteer group on the ground after hurricane Dorian in Abaco, Bahamas. Built our base up eventually from 4 walls only to include a roof,showers, filtered water, and bunk beds then refrigerator, and wifi.

Worked at mucking and gutting schools, and churches. We would rotate a group everyday to go to WCK and help with prep and plate.

Volunteer

We Are Bamboo
03.2018 - 05.2018

In Thailand we cut bamboo for elephants, picked large field of peppers. Built enclosure for elephant maintenance. Painted a temple.

In Cambodia, we helped build a school, and taught English to villagers.

Cash Office Clerk, Front Desk Clerk

Kohls Department Store
08.2013 - 01.2018

opened and balanced cash drawers for the store. Retail.

Lead International Flight Attendant

DELTA AIRLINES
04.1986 - 11.2011

Responsible for flight attendant crew and passengers while boarding, during, and deplaning Flights. and continued to be responsible for flight attendants during irregular operations, by inputting reports, and keeping track of our regulations guidelines of time, proper attire, and professional behavior with passengers.

Passenger safety being number one, our second most important standard is customer service. Knowing how to handle and communicate with our customers in the utmost professional way is what we do best. Taking pride in our abilities was key. I Answered passengers' questions about flights, aircraft and destination. Sometimes using German, french or Spanish languages.

Education

Bachelor of Arts - Political Science

University of Oregon
Eugene, OR

Skills

  • Customer Relations
  • Active Listening
  • Brand Representation
  • Quality Control
  • Administrative Support
  • Managing Multiple Tasks
  • Professional telephone/email demeanor
  • Service Standard Compliance
  • Schedule Mastery
  • Critical Thinking
  • Cultural Awareness
  • Coordination and calendaring

Timeline

Assistant Volunteer Coordinator

World Central Kitchen
09.2023 - 09.2023

Team Lead

All Hands And Hearts - Smart Response
04.2021 - 04.2021

Volunteer

Moderna And Pfizer
03.2021 - 03.2021

Volunteer

All Hands And Hearts - Smart Response
09.2020 - 10.2020

Delta Animal Rescue Transport -DART

Delta Airlines-volunteer
02.2020 - Current

Volunteer

We Are Bamboo
01.2020 - 03.2020

Volunteer

All Hands And Hearts, With Subcontract To WCK
10.2019 - 12.2019

Volunteer

We Are Bamboo
03.2018 - 05.2018

Cash Office Clerk, Front Desk Clerk

Kohls Department Store
08.2013 - 01.2018

Lead International Flight Attendant

DELTA AIRLINES
04.1986 - 11.2011

Bachelor of Arts - Political Science

University of Oregon
Dana Tarno-gerken