Dana Tavaglione
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
O'bagel
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Supervisor
Lifetime Fitness Center
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cook
Atlantic Health
09.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Senior Customer Service Manager
EFD Designs LLC
01.2020 - 09.2022
- Updated account information in each customer's record to keep data accurate.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Food Service Rep
Atlantic Healthcare System Overlook Medical Center
02.2017 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Customer Service Associate
Kohls Department Store
09.2011 - 02.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front End Representative
Watchung Hills Regional High School
09.2008 - 08.2011
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
High School Diploma -
Watchung Hills Regional High School
Warren Township, NJ06.2011
Skills
- Business Administration
- Contract Management
- Priority Management
- Business Planning
- Waste Reduction
- Policy Enforcement
- Industrial Hygiene
- Resolving Complaints
- Inventory Oversight
- Supervising Employees
Certification
Serve safe food handles Certificate
Timeline
Cook
Atlantic Health
09.2022 - Current
Senior Customer Service Manager
EFD Designs LLC
01.2020 - 09.2022
Food Service Rep
Atlantic Healthcare System Overlook Medical Center
02.2017 - 09.2020
Customer Service Associate
Kohls Department Store
09.2011 - 02.2013
Front End Representative
Watchung Hills Regional High School
09.2008 - 08.2011
Supervisor
O'bagel
Supervisor
Lifetime Fitness Center
High School Diploma -
Watchung Hills Regional High School