Dana Thompson
Linwood,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Administrative Client Coordinator
Ink Away Laser Tattoo Removal
02.2017 - Current
- Supported sales team with administrative tasks, contributing to increased revenue and business growth.
- Enhanced client satisfaction by efficiently managing administrative tasks and providing exceptional customer service.
- Coordinated client schedules, ensuring timely appointments and effective communication between all parties involved.
- Maintained accurate client records by diligently updating information in the database system.
- Responded to client questions and maintained log of conversations.
- Maintained confidentiality of sensitive client data by adhering to strict privacy policies and implementing secure document storage practices.
- Assisted with onboarding new clients, explaining services offered and guiding them through necessary paperwork for a seamless transition.
- Reduced operating costs by implementing cost-saving measures in office supply management and equipment maintenance.
- Oversaw inventory control, maintaining adequate stock levels while minimizing excess or obsolete items within the office environment.
- Managed high volume of incoming calls, addressing inquiries and resolving issues promptly to maintain positive client relationships.
- Established and built lasting relationships with clients.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Monitored and directed incoming mail and prepared outgoing mail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored front areas so that questions could be promptly addressed.
Senior Companion
Home Instead Seniors Care
06.2014 - 02.2017
- Facilitated mobility assistance, enabling clients to maintain independence and participate in community events.
- Offered respite care services to family caregivers, allowing them to rest and recharge while knowing their loved one was in capable hands.
- Improved the quality of life for elderly clients by assisting with tasks such as meal preparation, personal hygiene, and medication management.
- Promoted mental stimulation and social interaction by engaging clients in recreational activities and conversations tailored to their interests.
- Ensured a safe environment for clients through diligent monitoring of their daily activities and needs.
- Actively listened and empathized with clients during difficult times, providing comfort through compassionate conversation and understanding demeanor.
- Managed household tasks such as laundry, cleaning, and grocery shopping to create a comfortable living environment for senior clients.
- Provided transportation services for medical appointments, errands, and social outings, fostering a greater sense of autonomy for clients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
No Degree - Human Services
University of Phoenix
Tempe, AZNo Degree - Early Childhood Education
Delaware County Community College
Media, PAHigh School Diploma -
Academy Park High School
Sharon Hill, PA06.1998
Skills
- Strong Organization
- Client Relationship Building
- File Organization
- Document Management
- Calendar Management
- Time Management
- Attention to Detail
- Office Administration
- Inbound phone call handling
- Appointment Scheduling
- Office inventory management
- Filing
- Telephone Etiquette
- Office Opening and Closing
- Staff scheduling procedures
- Customer Service
- Multitasking and Organization
- Microsoft Office
- Staff Training
Timeline
Administrative Client Coordinator
Ink Away Laser Tattoo Removal
02.2017 - Current
Senior Companion
Home Instead Seniors Care
06.2014 - 02.2017
No Degree - Human Services
University of Phoenix
No Degree - Early Childhood Education
Delaware County Community College
High School Diploma -
Academy Park High School
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