Dana Thompson
Linwood,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Administrative Client Coordinator
Ink Away Laser Tattoo Removal
Chadds Ford, PA
02.2017 - Current
- Supported sales team with administrative tasks, contributing to increased revenue and business growth.
- Enhanced client satisfaction by efficiently managing administrative tasks and providing exceptional customer service.
- Coordinated client schedules, ensuring timely appointments and effective communication between all parties involved.
- Maintained accurate client records by diligently updating information in the database system.
- Responded to client questions and maintained log of conversations.
- Maintained confidentiality of sensitive client data by adhering to strict privacy policies and implementing secure document storage practices.
- Assisted with onboarding new clients, explaining services offered and guiding them through necessary paperwork for a seamless transition.
- Reduced operating costs by implementing cost-saving measures in office supply management and equipment maintenance.
- Oversaw inventory control, maintaining adequate stock levels while minimizing excess or obsolete items within the office environment.
- Managed high volume of incoming calls, addressing inquiries and resolving issues promptly to maintain positive client relationships.
- Established and built lasting relationships with clients.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Monitored and directed incoming mail and prepared outgoing mail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored front areas so that questions could be promptly addressed.
Senior Companion
Home Instead Seniors Care
Media, PA
06.2014 - 02.2017
- Facilitated mobility assistance, enabling clients to maintain independence and participate in community events.
- Offered respite care services to family caregivers, allowing them to rest and recharge while knowing their loved one was in capable hands.
- Improved the quality of life for elderly clients by assisting with tasks such as meal preparation, personal hygiene, and medication management.
- Promoted mental stimulation and social interaction by engaging clients in recreational activities and conversations tailored to their interests.
- Ensured a safe environment for clients through diligent monitoring of their daily activities and needs.
- Actively listened and empathized with clients during difficult times, providing comfort through compassionate conversation and understanding demeanor.
- Managed household tasks such as laundry, cleaning, and grocery shopping to create a comfortable living environment for senior clients.
- Provided transportation services for medical appointments, errands, and social outings, fostering a greater sense of autonomy for clients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
No Degree - Human Services
University of Phoenix
Tempe, AZNo Degree - Early Childhood Education
Delaware County Community College
Media, PAHigh School Diploma -
Academy Park High School
Sharon Hill, PA06.1998
Skills
- Strong Organization
- Client Relationship Building
- File Organization
- Document Management
- Calendar Management
- Time Management
- Attention to Detail
- Office Administration
- Inbound phone call handling
- Appointment Scheduling
- Office inventory management
- Filing
- Telephone Etiquette
- Office Opening and Closing
- Staff scheduling procedures
- Customer Service
- Multitasking and Organization
- Microsoft Office
- Staff Training
Timeline
Administrative Client Coordinator
Ink Away Laser Tattoo Removal
02.2017 - Current
Senior Companion
Home Instead Seniors Care
06.2014 - 02.2017
No Degree - Human Services
University of Phoenix
No Degree - Early Childhood Education
Delaware County Community College
High School Diploma -
Academy Park High School
Similar Profiles
Monelle ReidMonelle Reid
Certified Laser Technician at Owner at Re-Image Tattoo Removal & Laser ServicesCertified Laser Technician at Owner at Re-Image Tattoo Removal & Laser Services
Emma RemillardEmma Remillard
Manager /Social Media Marketing Manager at Ink Spot Tattoo & LaserManager /Social Media Marketing Manager at Ink Spot Tattoo & Laser
Yohan Mark MasillamoneyYohan Mark Masillamoney
Manufacturing / Order Fulfillment Associate at Quantum Tattoo Ink LLCManufacturing / Order Fulfillment Associate at Quantum Tattoo Ink LLC
Lakei PayneLakei Payne
Nursing Unit Secretary at Crozer Chester Medical CenterNursing Unit Secretary at Crozer Chester Medical Center
JENNIFER BRENNANJENNIFER BRENNAN
Key Account Representative at SYSCO Food ServicesKey Account Representative at SYSCO Food Services