Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Dana Thompson

Waldorf,MD

Summary

Customer service representative with over nine years' experience in telephone and face-to-face customer service. Experience with sales, trouble shooting, tech support, and customer care. Knowledgeable with major customer service soft ware, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service roll.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Burger King
03.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Loan Processor

Triad Financial Services
03.2021 - 09.2021
  • Process 60 to 80 incoming applications
  • Gain missing information from applicant following company guidelines
  • Answering 25 percent of incoming calls, direct callers to correct departments
  • Coordinating and scheduling any information about loan programs the company have to offer

Cashier, Delivery Dispatch Supervisor

Panera Bread
01.2017 - 03.2019
  • Interpersonal communication
  • Time management
  • Issue receipts, correct amount of change, any refunds, and any credits
  • Answer all incoming calls and process all online food orders for delivery
  • Dispatching 25 to 35 employees daily

Teachers Assistant

Drop Back In Academy
08.2013 - 03.2014
  • Collaborate with the teacher to create lesson plans for the remainder of the quarter, and the upcoming quarter
  • Maintain hard copy filing system, send faxes, scan documents, make copies, and print
  • Grade 500 student's assignments and perform data entry by entering assignment scores and test scores into online grading system

Education

High School Diploma -

William Marion Raines High School
Jacksonville Fl
06.2013

Skills

  • Collaboration
  • Data analysis
  • Leadership
  • Customer service

Certification

ServSafe, 10/01/23, 10/01/28

Personal Information

Authorized To Work: US

Timeline

Assistant Manager

Burger King
03.2024 - Current

Loan Processor

Triad Financial Services
03.2021 - 09.2021

Cashier, Delivery Dispatch Supervisor

Panera Bread
01.2017 - 03.2019

Teachers Assistant

Drop Back In Academy
08.2013 - 03.2014

High School Diploma -

William Marion Raines High School