Summary
Overview
Work History
Skills
Timeline
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Dana Thornton

Valrico,FL

Summary

Results-driven co-owner and office manager with a strong background in staff training and customer service. Demonstrated success in implementing cost-saving initiatives and improving community outreach efforts to boost brand visibility. Detail-oriented office manager skilled in optimizing inventory and enhancing customer service. Committed to fostering positive relationships through effective communication and prompt resolution of issues, contributing to brand loyalty and community engagement.

Overview

25
25
years of professional experience

Work History

Co-Owner and Office Manager

AR Workshop Brandon
Valrico, Florida
01.2020 - 12.2023
  • Managed daily operations, including staffing, inventory, budgeting, and payroll processing.
  • Collaborated with vendors to negotiate pricing and services, achieving cost savings.
  • Oversaw inventory management and supply chain processes to ensure efficiency.
  • Trained new staff on operational procedures and company policies for consistency.
  • Implemented customer feedback systems to enhance service quality and satisfaction.
  • Directed community outreach initiatives to improve brand visibility and engagement.
  • Resolved customer complaints promptly to maintain positive relationships.
  • Monitored expenses closely to comply with allocated budgets for all projects.

Billing/Front Desk Department

Late Hours Urgent Care
Valrico, Florida
10.2011 - 12.2019
  • Executed day-to-day duties with accuracy and efficiency.
  • Processed urgent care claims for Medicare, Medicaid, and commercial payers.
  • Managed patient accounts, including payment posting and reconciliation.
  • Facilitated check-in and check-out processes, ensuring accurate information collection.
  • Assisted customers with inquiries to enhance satisfaction levels.
  • Conducted audits and implemented improvements for billing accuracy and compliance.
  • Maintained patient confidentiality in adherence to HIPAA regulations.

Supervisor

Coventry Health Care
Tampa, Florida
02.1999 - 12.2010
  • Identified and resolved performance and personnel issues to enhance team and operational effectiveness.
  • Coordinated with internal departments to improve efficiency in production and administrative functions.
  • Addressed employee and production challenges, implementing solutions that minimized resource waste.
  • Monitored employee performance and safety, conducting retraining to enhance productivity.
  • Realigned workflows to adapt to changing business demands through process evaluation.
  • Directed a motivated team of Medical Claims Processors, fostering high performance.

Skills

  • Inventory management
  • Budgeting
  • Customer service
  • Vendor negotiation
  • Operations management
  • Team leadership

Timeline

Co-Owner and Office Manager

AR Workshop Brandon
01.2020 - 12.2023

Billing/Front Desk Department

Late Hours Urgent Care
10.2011 - 12.2019

Supervisor

Coventry Health Care
02.1999 - 12.2010

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Dana Thornton