Dana Tortorello
South Amboy,NJ
Summary
Proven professional with a robust background at AJ Perri and Carteret Medical Enterprises, adept in high-stress management and critical thinking. Excelling in customer service and data entry, I've significantly improved operational efficiency and patient care through innovative problem-solving and effective communication. Demonstrated ability to train peers and manage emergency situations, ensuring compliance and promoting professional relationships.
Overview
17
17
years of professional experience
Work History
Child Caregiver
Private Care
02.2021 - Current
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Enhanced children's social skills by organizing group activities and promoting teamwork.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
- Liaised with parents and guardians to discuss child progress.
- Logged information regarding naps, feedings, and any medications administered.
Home Health Aide
Private Home
01.2019 - 02.2021
- Helped patient maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patient, reducing falls and accidents.
- Assisted patient with daily living activities, enhancing their independence and quality of life.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Dispatcher
AJ Perri
08.2010 - 12.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 11 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Medical Assistant and Phlebotomist
Carteret Medical Enterprises
11.2007 - 08.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Education
Associate of Arts - Nursing
Brookdale Community College
Lincroft, NJ07-2025
No Degree - BCO And EMD
Communication Education of Totowa
Totowa, NJ01-2008
Associate of Applied Science - Certified Medical Assistant/Phlebotomist
Lincoln Technical Institute
Edison, NJ06-2007
Skills
- Stress tolerance
- Problem-solving
- Customer relationship management
- Dispatching field personnel
- Communication equipment operation
- Emergency protocols
Timeline
Child Caregiver
Private Care
02.2021 - Current
Home Health Aide
Private Home
01.2019 - 02.2021
Dispatcher
AJ Perri
08.2010 - 12.2018
Medical Assistant and Phlebotomist
Carteret Medical Enterprises
11.2007 - 08.2010
Associate of Arts - Nursing
Brookdale Community College
No Degree - BCO And EMD
Communication Education of Totowa
Associate of Applied Science - Certified Medical Assistant/Phlebotomist
Lincoln Technical Institute
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