Dana Tozzi

Partner with leadership teams to strengthen communication, employee engagement, and organizational trust

Conduct workplace investigations and ensure labor law compliance

Coach leaders on team development, performance management, and retention strategies

Support diverse workforce initiatives and inclusive culture building

Analyze workforce trends to improve satisfaction, performance, and retention

Managed all aspects of community operations, ensuring day to day performance

Built and maintained a high performing, engaged team, improving retention and morale through development initiatives

Recruited, trained, and coached team members across departments, stepping in operationally as needed

Collaborated with department heads to meet staffing, compliance, and performance goals

Oversaw budget planning, forecasting, and labor efficiency, improving workforce productivity

Maintained exceptional resident satisfaction through a strong service-oriented culture

Established and maintained community partnerships and referral networks

Ensured the community consistently achieved outstanding NYS Department of Health survey results

Oversight of building operations, safety practices, and preventative maintenance coordination as well as property repairs and construction

Directed all operational, financial, and HR functions of a 148- bed assisted living community

Built a strong, service driven culture resulting in high employee engagement and resident satisfaction

Successfully led union avoidance strategy through proactive leadership and communication

Oversaw recruitment, training and direct supervision of leadership team members

Created a strong reputation in the outside community for high level quality care and an inviting and quality atmosphere

Supported daily operations and leadership teams across all departments

Played a key role in recruiting, training, and developing team leaders

Contributed to top-tier customer satisfaction rankings and regulatory success

Led case management responsibilities

Managed diverse caseloads with a strong focus on individualized care, advocacy, and measurable outcomes

Developed comprehensive care plans and coordinated with interdisciplinary teams and community providers to ensure a seamless, resident centered approach to daily living and overall satisfaction

Built and maintained strong relationships with community resources, strengthening referral networks and expanding support services for residents

Facilitated clear, consistent communication across departments to meet resident needs while maintaining full compliance with Department of Health regulations and company standards

Took full ownership of resident concerns, consistently driving issues through to resolution with a proactive, solutions oriented approach

Recognized as a highly trusted and go to team member for complex cases, often relied upon for critical thinking, problem solving and delivering high quality outcomes