Summary
Overview
Work History
Education
Skills
Certification
Computer Software
Community Service
Work Availability
Timeline
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DANA TURNER

DANA TURNER

Detroit,MI

Summary

Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Informed customers on new policies or procedures and responded to emails or messages in timely manner. Self-motivated with a strong drive to succeed. Performs effectively under high-pressure situations while maintaining the highest ethical standards. PC Proficient as well as planning, organizing, & time management. Dedicated administrative professional with successful experience in fast-paced office settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Surety Bond Customer Service Rep.(Contract)

ISM Surety Bond Agency
Detroit, Michigan
Sep.2021 - Apr.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.

Office Manager

SMS Group of Companies Staffing Agency
08.2018 - 05.2021
  • Sourcing and screening candidates
  • Coordinating interview processes and facilitating offers
  • Employment negotiations, all while ensuring candidates have pleasant experience.
  • Managed front office reception, all appointments, and office meetings.
  • Handle front office communications, screening and forwarding 30 incoming calls, email per day from parents.
  • Provide basic and accurate information internal and external to organization in-person and via phone/email.
  • Coordinating Interviews for Client Service Managers; responsible for pre-employment processes of online applications and on-boarding of new employees using Employee Navigator software to ensure receipt of Health Benefits
  • Maintain office security and safety procedures and monitoring of logbook.
  • Manage calendars and meetings for Human Resource Managers
  • Review incoming paperwork (correspondence, invoices, etc.) for preparedness and completeness before distribution
  • Create systems and update records with new files or information
  • Update Private Security Report to ensure to update State Regulated Weekly Security Roster is completed for submission to State of Michigan, assuring company CEO is compliant quarterly.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Customer Service Coordinator

Detroit Public Schools Community District
05.2016 - 05.2018
  • Received all Student’s important information via email to be entered into Qualtrics Research Software and prepared for High School Examination
  • Reviewed Examination High School Students’ Letters of Intent, Letters of Recommendation, and entered students' grades on their reports into Qualtrics using numeric grading system
  • Logged students’ data using Qualtrics system to track all test and students appeals.
  • Managed test-taking inventory and booklets for Office of Research and Assessment, highly secured area of efficiency for Examination High School
  • Intercepted and signed-off on Assessment applications on behalf of all DPSCD and Charter School Administrators
  • Graded each application academically in accordance with their 8th-grade report card and grades received in reading, math, and science, respectively
  • Managed files for Individualized Education Program (IEP)
  • Organized applications and follow up files, accordingly.
  • Kept inventory of High school Examination Test Booklets for upcoming
  • Prepared and delivered Test Booklets, Pencils, Calculators, Tape Recorders, Headsets
  • Worked with Office of Enrollment on high-priority projects during district’s Enrollment Campaign
  • Conducted strategic customer service calls to families.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained and managed customer files and databases.
  • Participated in company-wide initiatives aimed at enhancing the overall customer experience.

Education

High School Diploma -

Henry Ford High School
Detroit, Michigan

Some College (No Degree) - Meeting And Event Planning

U.S. Career Institute
Fort Collins, CO

Avionte University

Skills

  • Multitasking and Time Management
  • Meticulous attention to detail
  • Multi-line phone proficiency
  • Computer Skills

Certification

Michigan Notary Public Certificate

Computer Software

  • Word
  • Excel
  • Able to effectively utilize CRM software.

Community Service

  • Detroit Public Schools Volunteer Ambassador Program
  • Volunteer at Methodist Children’s Home Society
  • Volunteer for AAU Cheer & Dance Events

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Surety Bond Customer Service Rep.(Contract)

ISM Surety Bond Agency
Sep.2021 - Apr.2024

Office Manager

SMS Group of Companies Staffing Agency
08.2018 - 05.2021

Customer Service Coordinator

Detroit Public Schools Community District
05.2016 - 05.2018

High School Diploma -

Henry Ford High School

Some College (No Degree) - Meeting And Event Planning

U.S. Career Institute

Avionte University

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DANA TURNER