Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Valenzuela

San Antonio

Summary

Strategic and goal-oriented professional with over 6 years of proven success in business development, financial crimes, account management, and direct sales. Exceptional talent in building and leading high-performing teams dedicated to crafting profitable sales strategies while effectively mitigating risks. A results-driven mindset fuels the pursuit of a position that leverages extensive knowledge and leadership skills to drive business objectives forward. Committed to fostering growth and innovation within a dynamic organization.

Overview

2026
2026
years of professional experience

Work History

Bank Officer - Compliance Anti Money Laundering

Citibank
2022 - Current
  • Conduct reviews of client account activity,statements,internet research, and client profile information
  • Conduct background checks/intelligence/customer research/transactional analysis
  • Conduct regulatory and sanctions screenings as well as review domestic consumer cases and support complex periodic review processes
  • Present summarized findings to management,including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work
  • Collaborated with various departments to ensure smooth transactions for high-value clients, strengthening client trust in the institution.
  • Onboard/Train new associates as needed

Personal Banking Assistant

Citibank
10.2019 - 2022
  • Analyze applicants' financial status, credit, deposit relationship, and property evaluations to determine feasibility of granting a line of credit or personal loan.
  • Confer with client or potential clients for loan applications and to answer questions about the process.
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  • Confer with underwriters to aid in the process of acquiring a line of credit or loan with the finest rates for our clients.
  • Interview clients by telephone, discuss their financial goals, and if applicable, read them legal disclosures to ensure the client is fully educated on what their financial journey will be.
  • Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
  • Promote company credit products, services, promotions, savings, and encouraging clients to transfer all assets to our institution to enjoy all of our premier benefits when appropriate.

Accounts Receivable Agent

Citibank
09.2018 - 10.2019
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Examine, evaluate, or process eligibility for hardship program.
  • Review collection reports to determine the status of collections and the amounts of outstanding balances.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Estimate time for debt repayment given amount of debt, interest rates, and available funds.
  • Review collection reports to determine the status of collections and the amounts of outstanding balances.

Education

Associate of Arts - Business

University of Phoenix
Phoenix, Arizona
08.2025

High School Diploma - Business

Grant Community High School
Fox Lake, Illinois
06.2014

Skills

  • Legal Compliance
  • Sales and Marketing
  • Time Management
  • Mortgage Specialist
  • Relationship Management
  • Problem-solving skills
  • Risk management
  • Client services
  • Due diligence
  • Risk mitigation
  • Teamwork and collaboration

Timeline

Personal Banking Assistant

Citibank
10.2019 - 2022

Accounts Receivable Agent

Citibank
09.2018 - 10.2019

High School Diploma - Business

Grant Community High School

Bank Officer - Compliance Anti Money Laundering

Citibank
2022 - Current

Associate of Arts - Business

University of Phoenix

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