Dana Varnadore
Jacksonville
Summary
Dedicated healthcare professional focused on enhancing policies and procedures, boosting patient satisfaction, and streamlining workflows in dynamic medical environments. Proven ability to thrive in fast-paced settings while assisting others and continuously expanding knowledge. Seeking a challenging position that leverages extensive skills and offers opportunities for advancement and additional expertise. Equipped with 25 years of relevant experience and advanced knowledge of administrative and clinical procedures, ready to contribute effectively to the team.
Overview
25
25
years of professional experience
Work History
Back Office Manager Certified Medical Assistance
BAPTIST MEDICAL CENTER
07.2020 - Current
- Ensured excellent customer service and provided efficient and professional clerical and administrative service to colleagues.
- Guided employees with the handling of complex problems or in addressing escalated complaints.
- Greeted more than 30 patients daily and prepared them for examination by assessing and recording their vital signs.
- Administered injections and medications as directed by physicians.
- Ensured cleanliness, hygiene, maintenance of all facilities, exam rooms, and equipment.
- Handled administrative duties effectively by answering phone calls, scheduling appointments, and maintaining medical records.
- Updating template changes for the physicians in my office.
- Payroll corrections with Kronos time system.
- Charge advocate with EPIC.
- Assisted with referrals.
- Oversaw the office's inventory, which included ordering, requisitions, stocking, and receiving shipments.
- Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
- Managed complex budgeting processes with attention to detail, ensuring proper allocation of resources across departments while maintaining financial stability.
- Ensured regulatory compliance by closely monitoring changes in laws, regulations, and industry best practices, updating policies accordingly.
- Spearheaded initiatives to improve customer satisfaction rates by closely monitoring performance metrics and identifying areas for improvement.
- Oversaw the successful migration of company data to a new database platform without disruption to daily operations or loss of sensitive information.
- Promoted a positive work environment through active engagement with employees, fostering a culture of open communication and mutual respect.
- Implemented inventory control systems that minimized waste while ensuring adequate stock levels were maintained at all times for seamless business operations.
- Facilitated cross-functional collaboration on key projects by establishing clear communication channels and fostering a culture of teamwork among employees.
- Supervised processing of orders, order tracking and delivery of goods
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
- Worked with IT department to address technology issues and shortfalls..
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Certified Medical Assistant
BAPTIST MEDICAL CENTER
01.2001 - 07.2020
- Greeted more than 30 patients daily and prepared them for examination by assessing and recording their vital signs.
- Educated patients and families.
- Oversaw the proper distribution of patient’s medication.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Administered throat and urine cultures.
- Trained and supervised new employees.
- CCMA Certification.
- BLS Certification.
- Knowledge of or experience with medical terminology.
- Experience with intake assessments, including obtaining and reviewing prior medical records, performing patient intake interviews, and managing new patient forms.
- Can work in medical programs such as: Allscripts, GPMS, and EPIC
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
BBA - Business Administration
NATIONAL PARALEGAL COLLEGE
Phoenix, AZ12.2023
ASSOCIATES - PARALEGAL
NATIONAL PARALEGAL COLLEGE
Phoenix, AZ12.2021
NCMA - National Certified medical assistant
ST. JOHNS RIVER COMMUNITY COLLEGE
Orange Park, FL12.2001
Skills
- HIPAA compliance expertise
- Empathetic support
- Kronos timekeeping expertise
- Proven track record of sustained dedication in the field
- Reflective awareness
- Deep understanding of personal strengths
- Proficient in medical terminology
- Employee management expertise
- Proficient in investigative analysis and reporting
- Corporate legal expertise
- Experienced referral coordinator
- Inventory management (5 years)
- Proficient in systematic organization
- OSHA (10 years)
- Data entry (10 years)
- Proficient in legal research methodologies
- Client charge advocacy
- Proven leadership skills
- Operational oversight expertise
- Payroll
- Supervising experience
- Schedule management
- Vendor management
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Effective communication
- Adaptability
- Quality assurance
- Allscripts
- Experience Administering Injections
- Medical Billing
- Experience with EMR implementation
- Epic management
- Insurance Verification
- Medical Record
Timeline
Back Office Manager Certified Medical Assistance
BAPTIST MEDICAL CENTER
07.2020 - Current
Certified Medical Assistant
BAPTIST MEDICAL CENTER
01.2001 - 07.2020
ASSOCIATES - PARALEGAL
NATIONAL PARALEGAL COLLEGE
NCMA - National Certified medical assistant
ST. JOHNS RIVER COMMUNITY COLLEGE
BBA - Business Administration
NATIONAL PARALEGAL COLLEGE
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