Dana Veglia
Santa Maria,CA
Summary
Detail-oriented Patient Financial Counselor skilled in financial counseling, insurance verification, and HIPAA compliance. Proven ability to educate patients and resolve billing discrepancies.
Overview
28
28
years of professional experience
Work History
Patient Financial Counselor
Arroyo Grande Community Hospital
Arroyo Grande, CA
09.2025 - Current
- Assisted patients with financial inquiries and payment plans.
- Educated patients on insurance benefits and coverage options.
- Collaborated with clinical teams to resolve billing discrepancies.
- Processed patient financial applications efficiently and accurately.
- Provided support in navigating financial assistance programs available.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Resolved customer inquiries efficiently through active listening and problem-solving skills.
Registration Clerk
Arroyo Grande Community Hospital
Arroyo Grande, CA
10.2024 - 09.2025
- Processed patient registrations efficiently using electronic health record systems.
- Verified insurance information to ensure accuracy and compliance with hospital policies.
- Assisted patients in completing necessary documentation, enhancing overall satisfaction.
- Coordinated with healthcare staff to streamline patient flow and reduce wait times.
- Maintained confidential patient information in accordance with HIPAA regulations.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
PATIENT REGISTRATION
COSTAL DIAGNOSTIC CENTER
Arroyo Grande, CA
04.2021 - 10.2024
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Actively participated in continuing education opportunities to remain current on industry trends and best practices for patient registration processes.
- Reduced errors in patient registration by implementing a thorough double-check system before finalizing documentation.
- Collaborated with clinic staff to streamline patient registration processes, resulting in reduced wait times.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Adapted to various customer needs, maintaining professionalism in all interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-volume incoming calls, ensuring timely and effective customer support.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Coordinated appointment scheduling for staff, optimizing time management and resource allocation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Patient Registration Representative
Mission Hope Breast Imaging Center
Santa Maria, CA
04.1998 - 04.2021
- Facilitated patient check-in and registration processes, ensuring accurate information collection.
- Managed appointment scheduling using electronic health record systems to optimize workflow efficiency.
- Collaborated with medical staff to resolve patient inquiries and concerns effectively.
- Trained new employees on registration protocols and system navigation to enhance team performance.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Reduced administrative errors, ensuring patient information was correctly entered and updated in system.
Education
Front Office Work
Santa Barbra Business Collage
Santa Maria, CA04-1993
High School Diploma -
Righetti Hight School
Santa Maria, CA06-1989
Skills
- Medicare knowledge
- Claims management
- Skilled in payment discussions
- Insurance verification
- Financial counseling
- Customer service
- HIPAA compliance
- Verbal and written communication
- Patient registration
- Medical terminology
- Data entry proficiency
- Payment collection
- Issue research
- Teamwork
- Problem-solving
- Problem-solving abilities
- Critical thinking
- Registration and scheduling
- Insurance verifying
- Relationship building
- Communicating to patients and families
- Patient confidentiality and data security
- Resolving problems
- Patient documentation
- Medical insurance
- Insurance authorizations
- Scheduling appointments
- Documentation skills
- Team building
- Outbound calling
- Document filing
- Customer relationship management
- Computer literacy
- Clerical and filing support
- Appointment scheduling
- Professionalism
- Interpersonal communication
- Providing information and resources
- Explaining policy and procedures
- Billing procedures
Timeline
Patient Financial Counselor
Arroyo Grande Community Hospital
09.2025 - Current
Registration Clerk
Arroyo Grande Community Hospital
10.2024 - 09.2025
PATIENT REGISTRATION
COSTAL DIAGNOSTIC CENTER
04.2021 - 10.2024
Patient Registration Representative
Mission Hope Breast Imaging Center
04.1998 - 04.2021
Front Office Work
Santa Barbra Business Collage
High School Diploma -
Righetti Hight School