Summary
Overview
Work History
Education
Skills
Timeline
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Dana Ventry

Baker,LA

Summary

To gain employment in a workforce where I can attain valuable experience and promote professional development, while contributing my skill set to the success of the company. QUALIFICATIONS: Certified Paralegal, legal Research, legal drafting, fast learner, team player, organizational skills, detail oriented, reliable and hardworking, 35 wpm, and efficient in word and excel.

Overview

12
12
years of professional experience

Work History

Lead Patient Access Representative

Savista/ Lane Regional Medical Center
07.2023 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Intake Specialist

Westaff Temp Agency
07.2022 - 12.2022
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Determined eligibility for counseling and referral for over 90 clients daily.
  • Answered phone calls and provided new clients with required paperwork to initiate service.

Customer Service Representative

Plexosgroup
07.2020 - 10.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Documented conversations with customers to track requests, problems and solutions
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Reviewed customer account information to determine current issues and potential solutions
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
  • Answered 100+ inbound calls per day and directed to individuals or departments.

Paralegal

Bolton Law Firm
08.2012 - 01.2013
  • Interview potential clients
  • Legal research
  • Legal Drafting
  • Completing Arbitration Files
  • Reviewing Deposition.

Education

Criminal Justice and Certified Paralegal -

Ashworth University
Norcross, GA

Skills

  • Conflict mediation
  • Product organization
  • Inbound and Outbound Calling
  • Customer relations
  • Call Center Operations
  • Project management abilities
  • Microsoft Office expertise
  • Business development understanding
  • HIPAA Compliance
  • Patient Check-In
  • Registration Management
  • Insurance Verification
  • Appointment Scheduling
  • Problem-Solving

Timeline

Lead Patient Access Representative

Savista/ Lane Regional Medical Center
07.2023 - Current

Intake Specialist

Westaff Temp Agency
07.2022 - 12.2022

Customer Service Representative

Plexosgroup
07.2020 - 10.2021

Paralegal

Bolton Law Firm
08.2012 - 01.2013

Criminal Justice and Certified Paralegal -

Ashworth University

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Dana Ventry