Dana Wagoner
Lake Elsinore,CA
Summary
Proven professional with extensive experience at Stater Bros Markets, excelling in customer service and cash handling, demonstrating a strong work ethic and integrity. Achieved over 95% accuracy in POS transactions, significantly enhancing customer satisfaction through effective communication and organizational abilities. Skilled in fostering positive relations and ensuring operational excellence. Warm Demonstrator with first-rate skills in sales and customer service. Able to build strong relationships with customers and coworkers.
Overview
10
10
years of professional experience
Work History
Cashier
Stater Bros Markets
Lake Elsinore, CA
12.2018 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with 3 cashiers offering assistance to during peak hours.
- Operated POS scanning system with 95% or above accuracy.
- Requested confidential identification for cigarettes, alcohol, and lottery tickets.
- Utilized coin counters to efficiently process large volumes of change reducing cashier transaction times.
- Rearranged and organized merchandise in front lanes to drive product sales.
- Handled large amounts of cash on hand.
- Answered phones politely and efficiently to assist customer concerns.
Deli Clerk
Stater Bros Markets
Lake Elsinore, CA
12.2018 - 06.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
Courtesy Clerk
Stater Bros Markets
Lake Elsinore, CA
12.2018 - 06.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Swept store floors on a timely manner to prevent accidents.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
Family Caregiver
Self Employed
Lake Elsinore, CA
06.2016 - 12.2018
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
- Carpool coordinator for ages 2 to 13.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Caregiver
Self Employed
Lake Elsinore, CA
06.2014 - 06.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
No Degree - Medical Assisting
American Career College
Ontario, CA03.2008
GED -
Buena Vista High School
Corona, CA09.2001
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
Timeline
Cashier
Stater Bros Markets
12.2018 - 06.2024
Deli Clerk
Stater Bros Markets
12.2018 - 06.2024
Courtesy Clerk
Stater Bros Markets
12.2018 - 06.2024
Family Caregiver
Self Employed
06.2016 - 12.2018
Caregiver
Self Employed
06.2014 - 06.2016
No Degree - Medical Assisting
American Career College
GED -
Buena Vista High School