Dana Wagoner
Lake Elsinore,CA
Summary
Proven professional with extensive experience at Stater Bros Markets, excelling in customer service and cash handling, demonstrating a strong work ethic and integrity. Achieved over 95% accuracy in POS transactions, significantly enhancing customer satisfaction through effective communication and organizational abilities. Skilled in fostering positive relations and ensuring operational excellence. Warm Demonstrator with first-rate skills in sales and customer service. Able to build strong relationships with customers and coworkers.
Overview
10
10
years of professional experience
Work History
Cashier
Stater Bros Markets
12.2018 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with 3 cashiers offering assistance to during peak hours.
- Operated POS scanning system with 95% or above accuracy.
- Requested confidential identification for cigarettes, alcohol, and lottery tickets.
- Utilized coin counters to efficiently process large volumes of change reducing cashier transaction times.
- Rearranged and organized merchandise in front lanes to drive product sales.
- Handled large amounts of cash on hand.
- Answered phones politely and efficiently to assist customer concerns.
Deli Clerk
Stater Bros Markets
12.2018 - 06.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
Courtesy Clerk
Stater Bros Markets
12.2018 - 06.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Swept store floors on a timely manner to prevent accidents.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
Family Caregiver
Self Employed
06.2016 - 12.2018
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
- Carpool coordinator for ages 2 to 13.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Caregiver
Self Employed
06.2014 - 06.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
No Degree - Medical Assisting
American Career College
Ontario, CA03.2008
GED -
Buena Vista High School
Corona, CA09.2001
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
Timeline
Cashier
Stater Bros Markets
12.2018 - 06.2024
Deli Clerk
Stater Bros Markets
12.2018 - 06.2024
Courtesy Clerk
Stater Bros Markets
12.2018 - 06.2024
Family Caregiver
Self Employed
06.2016 - 12.2018
Caregiver
Self Employed
06.2014 - 06.2016
No Degree - Medical Assisting
American Career College
GED -
Buena Vista High School