DANA WALKER
Newnan,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Auto Property Claims Specialist
State Farm
Dunwoody, GA (Hybrid)
06.2022 - 12.2023
- Enhanced customer satisfaction through efficient management of property claims resulting in timely resolutions
- Streamlined workflow and implemented best practices in claims handling to reduce claim processing time
- Collaborated with insurance adjusters to accurately assess property damage and determine appropriate compensation
- Maintained accurate property claim documentation and facilitated effective communication among all stakeholders
- Managed high volume of property claims, prioritizing cases based on urgency and complexity.
- Conducted in-depth investigations to verify claim authenticity and mitigate fraud risks
- Continuously updated industry regulations knowledge to ensure compliance during claims process.
Customer Success Representative
Rent Path
Atlanta, GA
09.2019 - 02.2020
- Addressed and resolved customer concerns promptly, leading to increased satisfaction
- Enhanced customer retention by proactively following up and fostering strong relationships.
- Streamlining customer onboarding processes enhanced efficiency and accelerated service delivery
- Gained extensive understanding of product line to offer expert guidance to customers.
- Collaborated cross-functionally for seamless customer experiences at all touchpoints
- Served as a go-to for resolving intricate and urgent customer problems, consistently surpassing expectations with prompt solutions.
Community Researcher
Costar Group
Atlanta, GA
10.2017 - 01.2019
- Conducted comprehensive research and delivered findings to stakeholders, enhancing community engagement.
- Provided support to non-profit organizations by conducting comprehensive data analysis and community needs assessments for grant applications.
- Analyzed survey results and demographic data to identify key trends in community development
- Formed strategic collaborations with local organizations to enhance community resources and bolster support networks.
- Developed comprehensive reports that informed decision-making for community leaders
- Collaborated with cross-functional teams to design surveys that accurately captured relevant information about the target population
- Conducted pre-and post-intervention assessments to evaluate program effectiveness and identify areas for improvement.
Education
Associate of Arts - Human Services
Columbia Southern University
Orange Beach, ALSkills
- Problem Solving
- Technical Knowledge
- Conflict Resolution
- Attention to Detail
- Analytical Thinking
- Interpersonal Skills
- Teamwork Abilities
- Claims Resolution
- Customer Service
- Time Management
- Active Listening
- Claims Investigation
- Property Damage Assessment
- Liability Determination
- Coverage Assessment
- Claims Processing
- Decision-Making
- File and Record Management
- Damage Assessment
- Payment Processing
- Coverage Determination
- Written Communication
- Continuous Improvement
Timeline
Auto Property Claims Specialist
State Farm
06.2022 - 12.2023
Customer Success Representative
Rent Path
09.2019 - 02.2020
Community Researcher
Costar Group
10.2017 - 01.2019
Associate of Arts - Human Services
Columbia Southern University