Dynamic sales professional with a deep understanding of the customer journey, committed to being a trusted advisor at every touchpoint. Results-oriented and hands-on contributor with an entrepreneurial mindset, dedicated to not just meeting but exceeding client expectations. Focused on building and nurturing long-term client relationships to ensure lasting customer satisfaction and retention.
Overview
24
24
years of professional experience
Work History
Sr Account Executive, Strategic Account
Gartner Inc.
08.2022 - Current
Drove retention and growth for the Department of Veterans Affairs account portfolio, one of Gartner’s top 25 accounts
Served as a trusted advisor to 5 C-level executives influencing key business outcomes such as saving over $21M in cloud costs
Added 2 new logos in calendar year 2024 with a total NCVI of $497k, achieved Q1 bonus and Winners Circle as well as 95% XREV
100% retention for FY22 and FY23
Expertly managed 39 clients and achieved high customer satisfaction that resulted in an 82% engagement score to support initiatives
Director of Partnerships & State Director
TIDAL BASIN GROUP
07.2020 - 08.2022
Identified opportunities to develop client accounts through association partnerships, conferences, and capture across multiple states
Identified capture opportunities (prospect identification, qualification of prospects, capture management, assist with proposal)
Managed and executed end-to-end process of sourcing, evaluating, negotiating and executing new partnerships as well as grow client base
Secured partnerships with industry associations to support business development: National Association of Counties (NACo)
Scheduled presentations and webinars to position Tidal Basin as an industry leader
Managed, attended, and acted as corporate liaison for 20+ conferences yearly related to disaster management at the state and county level
Associate Managing Director
WITT O’BRIEN’S
07.2019 - 07.2020
Joined the Business Development team for the Public Sector in June of 2019
Supports all areas of disaster management for the public sector, with a focus on strategic regions and services by engaging clients, associations and establishing partnerships at the city, county, and state levels
Engaged clients through an integrated approach which includes in-person meetings, conferences and association partnerships resulting in lead generation
Secured partnerships with industry associations and acts as corporate liaison and POC: National Association of Counties, California State Association of Counties Florida Association of Counties
Developed regional campaigns for Florida and supports fellow strategic campaign champions in Texas, California and Louisiana
Assisted with proposal development by providing area specific content as related to RFP/RFQ/RFIs, based on knowledge and insight from client engagement
Development Manager
INSTITUTE FOR BUILDING TECHNOLOGY & SAFETY (IBTS)
09.2013 - 06.2019
Provided disaster recovery solutions to elected officials and staff at counties and cities by partnering with FEMA and CDBG-DR subject matter experts
Identified and tracked opportunities within communities affected by disaster that are federally funded
Work with proposal team in development of the proposal based on intelligence gathered during capture
Partnered with SMEs to develop and implement strategies to help communities affected by disaster recover
Established and maintained relationships with industry influencers and key strategic partners
Supporting the Local Government Services Division, initiated bringing the shared services model to the Oklahoma market
Worked closely as a team to identify the needs of the market resulting in signing Master Agreements with OML, INCOG and NODA
Supported building department services for over a dozen cities/counties which continued to grow
Proposed and developed a joint Small Cities Resiliency Competition with IBTS and the National League of Cities
Secured over a dozen speaking opportunities at regional and national conferences
Co-Owner/ Consultant
THE POTOMAC FALLS GROUP
09.2001 - 09.2013
Retained by various customers as a consultant to develop marketing programs that contribute to revenue growth
Acting Marketing Director for New Level Partners, experts in E-Learning for the property/casualty insurance industry
SEO content writer and social media manager for real estate firm
Lead generation through networking for a local start-up in the automotive industry
Interim marketing director for NCN Technology during business launch, developing website content, collateral and press releases
Developed a turnkey fundraising program for immediate online client use complete with a fundraising micro-site, fundraising, sales and pricing procedures and training and sales support materials such as scripts and FAQs
Education
Masters Business Administration -
Rutgers University
Camden, New Jersey
Bachelor of Science - Marketing
College of New Jersey
Trenton, New Jersey
Skills
Sales Strategy and Execution
Trusted Advisor to C-Level
Account Management & Retention
Event Management with Flawless Execution
Client Relationship Management
Competitive Analysis
Previous Experience
Marketing Manager/CARFAX, Centerville, VA
Marketing Director/Jewell & Associates, Vienna, VA
EStara, Director, Brand Marketing, Reston, VA
Advertising Project Manager, Marketing Communications/Barnett Bank, Jacksonville, FL