Dana Weaver
Clinton,TN
Summary
Experienced assistant manager with over a decade of proven success in customer service. Recognized for strong work ethic and loyalty to customers and colleagues. Skilled in team management and ensuring high customer satisfaction. Ready to use expertise to drive success in a new role.
Overview
18
18
years of professional experience
Work History
Machine Operator
Techmer PM
09.2021 - 03.2025
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Shift Leader
Dunkin Donuts
01.2016 - 01.2018
- Coordinated store functions successfully despite limited personnel.
- Maintained compliance with established policies.
- Implemented training programs to enhance employee skills in maintaining quality, cleanliness, and customer satisfaction.
- Addressed customer issues efficiently.
- Streamlined inventory processes by efficiently coordinating stock orders.
- Secured positive customer experiences consistently.
Assistant Manager
Steak and Shake
01.2014 - 01.2016
- Directed daily activities when Restaurant Manager was unavailable.
- Ensured compliance with cash handling and safety/security protocols.
- Verified compliance with operational guidelines.
- Directed daily activities to maintain high standards in cleanliness, safety, and food quality.
- Train new employees and identify employees' weaknesses, and retrain as necessary.
- Develop employees' work schedules.
- Create a positive guest experience by delivering a level of service, and ensuring all staff engage with guests to understand their needs and exceed expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Server
Docs All American Grill
01.2013 - 01.2014
- Executed prompt service of meals and drinks.
- Maintained cleanliness, inventory, and readiness of areas.
- Conducted training sessions for onboarding employees.
- Guarantee compliance with ABC regulations for alcohol service.
- Maintained superior customer satisfaction.
- Oversaw event planning and execution.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Property Manager
Your Extra Storage
01.2012 - 01.2013
- Executed property upkeep to achieve high levels of customer satisfaction.
- Managed collection process for delinquent accounts.
- Maintained strict adherence to operational guidelines.
- Established customer connections to gain insights into their needs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Customer Service
Cellular Sales of Knoxville
01.2007 - 01.2009
- Coordinated customer calls to arrange meetings with store agents.
- Monitored customer feedback to improve barista performance and customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Maintained excellent customer service with timely deliveries and professional communication.
Legal Assistant
Law Office of Michael S. Shipwash
01.2007 - 01.2009
- Answered multi-line phones to support attorney's communication needs.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
Education
High School Graduate - undefined
Powell High School
01.2004
Skills
- Microsoft Word, Excel, Power Point
- Positive “can-do” attitude is infectious and enhances operational effectiveness
- Extremely dedicated to getting what needs done, done
Timeline
Machine Operator
Techmer PM
09.2021 - 03.2025
Shift Leader
Dunkin Donuts
01.2016 - 01.2018
Assistant Manager
Steak and Shake
01.2014 - 01.2016
Server
Docs All American Grill
01.2013 - 01.2014
Property Manager
Your Extra Storage
01.2012 - 01.2013
Customer Service
Cellular Sales of Knoxville
01.2007 - 01.2009
Legal Assistant
Law Office of Michael S. Shipwash
01.2007 - 01.2009
High School Graduate - undefined
Powell High School
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