Dana West
Welaka
Summary
Dynamic Project Manager with a proven track record at City Electric Supply, showcasing expertise in project scheduling and exceptional customer service. Achieved on-time, within-budget project delivery by leveraging critical thinking and organizational skills. Fostered client trust, leading to repeat business, and enhanced team productivity by 15% through innovative process improvements. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Commercial Project Manager
City Electric Supply
12.2015 - Current
- Evaluated vendor proposals for quality assurance purposes, ensuring the selection of the best-suited partners for each project.
- Coordinated procurement activities for necessary resources, securing competitive pricing while maintaining high-quality standards.
- Cultivated strong relationships with clients, fostering trust and promoting repeat business opportunities.
- Coordinated project activities with vendors and suppliers and maintained relationships.
- Managed change requests effectively, minimizing disruption to ongoing work while accommodating evolving client needs or requirements changes.
- Mitigated risks by implementing effective contingency plans and closely monitoring project progress.
- Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
- Delivered projects on time and within budget through diligent planning, scheduling, and resource allocation.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Health Services Management
Florida Air National Guard
03.2009 - 03.2015
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Handled outpatient medical records with no HIPPA violations
- Responsible for medical record accountability
- Input medical record changes in to computer system
- Responsible for quality assurance of medical records making sure they are inspection ready
- Readily presented new ideas and processes resulting in 15% increase in productivity and saved man-hours by eliminating extraneous steps in audit process
- Managed the Patient Tracking System at CERFP (CBRNE- Chemical, Biological, Radiological, Nuclear, and Explosive Enhanced Response Package) at Vigilant Guard Exercise and obtained 100% patient accountability
- Led Patient Tracking Team during all exercises and was appointed the Medical Readiness NCOIC (Non-Commissioned Officer in Charge)
- Developed and implemented policies and procedures to maintain compliance with regulatory standards, enhancing operational efficiency.
Server/Crew Trainer
Racing's North Turn
05.2006 - 06.2013
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL05-2015
Skills
- Project scheduling
- Budget planning
- Industry expertise
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
Accomplishments
- The Air Force Achievement Medal, 2014
- Airman of the Year, Florida Air National Guard 125th FW, 2012
- The Florida Commendation Medal, 2012
Timeline
Commercial Project Manager
City Electric Supply
12.2015 - Current
Health Services Management
Florida Air National Guard
03.2009 - 03.2015
Server/Crew Trainer
Racing's North Turn
05.2006 - 06.2013
Bachelor of Science - Criminology
Florida State University
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