Dana Westall
SAN ANTONIO,TX
Summary
Experienced administrative assistant with a strong background in office management and quality assurance. Skilled in organizing communications and scheduling, contributing to improved operational efficiency and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
Grace Point Church
02.2001 - 10.2007
- Organized and maintained church office files and records for efficient access and retrieval.
- Assisted in scheduling meetings and events, coordinating logistics for smooth execution.
- Managed incoming communications, ensuring timely responses to inquiries and requests.
- Supported ministry staff by preparing materials and documents for various programs and services.
- Handled and coordinated church mailings including bulk mailings
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided training and guidance to new administrative staff on office procedures and systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
- Took care of office equipment maintenance.
Licensed Insurance Sales Professional
USAA Insurance
03.2019 - 01.2026
- Assisted members in selecting appropriate insurance policies based on individual needs and preferences.
- Gained knowledge of various insurance products, enhancing ability to address customer inquiries effectively.
- Participated in training sessions to develop expertise in industry regulations and compliance standards.
- Assisted members after the death of a loved one in moving policies, cancelling policies and making payments on decedents account.
Quality Assurance Analyst
Carenet Healthcare Services
09.2008 - 05.2018
- Executed test plans, identifying critical defects and facilitating resolution processes.
- Collaborated with cross-functional teams to review requirements and enhance overall project efficiency.
Quality Manager
Carenet Healthcare Services
- Led quality assurance initiatives to enhance patient safety and care standards.
- Developed and implemented quality management systems to ensure compliance with regulatory standards.
- Conducted internal audits to identify areas for process improvement and operational efficiency.
- Collaborated with cross-functional teams to drive continuous improvement in service delivery.
- Trained incoming representatives on new client programs
Skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Some experience with OneNote
- Scheduling and calendar management
- Written and Verbal communication skills
- Deadline oriented
- Mail distribution
- Office equipment maintenance
- Team bonding
- Able to multitask
- Quick learner
Timeline
Licensed Insurance Sales Professional
USAA Insurance
03.2019 - 01.2026
Quality Assurance Analyst
Carenet Healthcare Services
09.2008 - 05.2018
Administrative Assistant
Grace Point Church
02.2001 - 10.2007
Quality Manager
Carenet Healthcare Services