DANA WHITFIELD
Jackson,CA
Summary
Skilled individual with expertise in troubleshooting system issues and ensuring optimal performance.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
16
16
years of professional experience
Work History
Medical Appointment Scheduler
Planned Parenthood Marmonte
06.2021 - Current
- Coordinate with departments with company for real time updates regarding patients
- Utilized electronic health record system to input patient information and schedule appointments efficiently
- Communicated effectively with patients to confirm appointments and provide necessary information
- Managed scheduling and coordination of medical appointments for multiple physicians in a busy clinic setting
Team Lead
Alorica
02.2018 - 04.2021
- Managed a team of 10 customer service representatives to ensure high levels of customer satisfaction
- Developed and implemented training programs for new team members to improve efficiency and performance
- Utilized data analytics to identify areas of improvement and drive process efficiencies
- Led cross-functional teams to complete projects on time and within budget
Power Pathway
PGE Cypress Mandela
06.2009 - 09.2009
- Procedures for mechanical and electrical applications
- Safety (electrical, OSHA, health codes)
- Safety, core competencies
- Team building
- Test preparation
Education
INDUSTRIAL MECHANIC AUTOMATED TECHNOLOGY -
Institute of Technology
Clovis, Ca02.2022
POWER PATHWAY -
PGE Cypress Mandela
09.2009
Skills
- Proficient in Microsoft Word, excel, powerpoint
- Schedule and calendar management
- Strong attention to detail
- Highly skilled in document creation
- Database entry
- Administrative tasks
- Relationship building
- Document management
- Quality control
Timeline
Medical Appointment Scheduler
Planned Parenthood Marmonte
06.2021 - Current
Team Lead
Alorica
02.2018 - 04.2021
Power Pathway
PGE Cypress Mandela
06.2009 - 09.2009
POWER PATHWAY -
PGE Cypress Mandela
INDUSTRIAL MECHANIC AUTOMATED TECHNOLOGY -
Institute of Technology
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