Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Williams

Channelview,TX

Summary

To obtain an employment position within a progressive growing company offering stability, unlimited opportunities, and growth where I can utilize my skills in a professional environment.

Overview

21
21
years of professional experience

Work History

Logistic Data Entry Clerk

APG
08.2020 - 03.2023
  • Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
  • Provide knowledgeable answers to questions about products, pricing and availability
  • Closed out over 100 tickets per day with different customers.
  • Completed data entry tasks with accuracy and efficiency.

Dialysis Patient Care Technician

DaVita Inc
09.2019 - 04.2020
  • Cannulating vascular accesses, initiate, monitor and terminate outpatient hemodialysis treatments according to established protocols
  • General supervision is received from nurse, stocking supplies, building hemodialysis machines, monitoring and documenting dialysis treatment and vital signs every thirty minutes
  • Also troubleshooting dialysis machine alarms as needed
  • Opening and closing the facility, drawing up Heparin for patients as prescription reads.
  • Performed routine quality control and safety checks on all equipment.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.

ES Clerk III

Texas Department of Health and Human Services
07.2018 - 05.2019
  • Provided clerical support to Eligibility Operations staff by processing applications, documents and other confidential information received via mail, portal or hand delivery in compliance with State and Federal guidelines
  • Duties included accounting for all applications and documents received and proper processing of those documents
  • This required reviewing all applications to ensure signatures and/or other pertinent information was present to ensure timely intake and processing, in order to meet established timeframes
  • Provided customer services to all clients via phone, or in person
  • Duties included: safeguarding and copying original client records, such as birth records, social security cards, identification cards and other highly confidential information, and returning all documents safely and securely to the client
  • Answered client inquiries which required the ability to apply complex policies and procedures and communicate the information in a clear, concise, easily understood manner
  • Worked in a dynamic environment which required ability to work with a culturally diverse client base which required professionalism, tact, diplomacy and sensitivity to culturally diverse clients seeking assistance
  • Issued
  • Electronic Benefit cards in accordance with regulations and guidelines outlined in the Security and
  • Accountability Handbook, to ensure that the program was safeguarded from fraud, abuse and misuse
  • This position required excellent organizational skills, the ability to multi-task and determine priority of assignments in high-paces, high –stress environments while maintaining a professional attitude.

Energy Advisor

Just Energy
11.2016 - 03.2018
  • Responsible for finding new clients and generating new streams of revenue, new,enrollments, winbacks,,assisting clients w their accounts while maintaining excellent customer service.
  • Presented and explained energy efficiency programs to social, commercial and industrial audiences.
  • Contributed to client interaction via email and conference calls.
  • Collected and organized data, built financial and economic models and developed data visualizations to perform quantitative analyses.

Parts Room Attendant

IBT
12.2014 - 08.2016
  • Responsibilities parts to employees, receiving using UPS and Fed Ex
  • Check Issue material documents using SAP daily
  • Type change over notes, weekly spreadsheets, and clean and maintain work area daily.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Security Officer

US Security Associates
02.2012 - 03.2014
  • Monitored access control at Targa Midstreams Facility
  • Signed in and out all visitors, vendors, deliveries, and employees Responsible for doing all daily account logs
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Customer Service Rep

Xerox
04.2005 - 08.2011
  • Assisted customers w their accounts and payment arrangements
  • Monitor troubleshooting for Sprint and T-Mobile cell phone
  • Responsible for managing hold times, and providing customers with excellent customer service.

Receptionist/Supervisor

Computer Onsite LLC
08.2002 - 06.2004
  • Prioritizing documents and answering phones,
  • Process Payroll and Accounts Receivable
  • Schedule hours and order supplies

Education

Diploma - General Studies

Aldine HS
05.2002

Skills

  • Microsoft Word
  • Excel
  • Word Perfect
  • Metasoft
  • PowerPoint
  • Window XP
  • Spreadsheet
  • Insurance
  • Verification
  • Patient Billing and Coding Patient Assessments
  • Filing
  • Data Entry
  • CMS-1500 Billing Forms
  • Data Review and Verification

Timeline

Logistic Data Entry Clerk

APG
08.2020 - 03.2023

Dialysis Patient Care Technician

DaVita Inc
09.2019 - 04.2020

ES Clerk III

Texas Department of Health and Human Services
07.2018 - 05.2019

Energy Advisor

Just Energy
11.2016 - 03.2018

Parts Room Attendant

IBT
12.2014 - 08.2016

Security Officer

US Security Associates
02.2012 - 03.2014

Customer Service Rep

Xerox
04.2005 - 08.2011

Receptionist/Supervisor

Computer Onsite LLC
08.2002 - 06.2004

Diploma - General Studies

Aldine HS

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