Dana Williams
Tallahassee,FL
Summary
As a professional with over 7 years of experience in training and development with an emphasis on customer and client relations, I have successfully helped in implementing plans and business processes to ensure that employees and clients benefit from the programs, which has, in turn, helped organizations in enhancing their productivity. I have provided training in diverse fields including technical and non-technical aspects of daily operations.
Objective
I am eager to apply and build upon the skills I've gained in my current role to further advance my career and take on new challenges.
Overview
12
12
years of professional experience
Work History
Performance and Staffing Specialist
NGA Human Resources/ Alight Solutions
06.2016 - Current
- Compose new policies and procedures incorporated in the business unit
- Spearheaded imperative unit changes for better work production and quality assurance
- Lead and facilitate formal presentations in person and virtually for internal associates and external vendors
- Maintain quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems while recommending system improvements
- Track, collect, analyze, and evaluate data to develop alternative recommendations, solve problems, document workflow, and other activities
- Monitor and keep track of key performance indicators (KPIs) across different functions within the unit
- Establish strategic goals by gathering pertinent business, service, and operations information
- Assist in creating and developing job requisitions for state agencies
- Produce reports for veteran preference candidates to meet state of Florida statute to the right of interview
- Communicate via email and by phone with state agency HR representatives on process requests pertaining to recruiting
- Launch performance plans and evaluation plans for state employees
Department Associate
Sears
08.2013 - 06.2016
- Oversee the daily activities of the recruiting and performance of staff and manage the efficiency of production
- Monitor and keep track of key performance indicators across different functions within the company
- Inventory, bookkeeping duties, train new staff members and coordinate with other departments
- Assist determine pricing schedules for quotes, promotions, and negotiations
- Engaging employees and customers to create a safe, energetic work environment through Communication and recognition
- Generate and maintain daily, monthly, and quarterly reports that support data of company operations
- Review time and attendance records, recommend personnel changes and ensure staffing is appropriate to meet daily production needs
Education
High School Diploma -
Rickards High School
Tallahassee, FL05.2003
Tallahassee Community College
Tallahassee, FL12.2011
Skills
- Staff coordination
- Supervisory action and assessment
- Schedule management
- Teamwork
- Collaboration
- Team building
- Research
- Audit
- Investigation
- SAP/Work Day/Success Factors
- People First systems
- Knowledge of SOF benefits
- Payroll/timesheet/FMLA
- Implementing company policies
- Excel
- Word processing
- Critical thinking
- Recruiting
- Organizational
- Customer service
- Conflict resolution
Leadership Awards
- Hero award "one team" NGA, 09/01/18
- Hero award "Agile" NGA, 06/01/19
- Certificate of completion earned for "Facilitation Skills Workshop", 10/04/19
- Certified leader in "Influencing without Authority", 10/15/19
Key Skills Experience
- Staff coordination
- Supervisory action and assessment
- Schedule management
- Teamwork
- Collaboration
- Teambuilding
- Research, audit, and investigation
- Word processing
- Critical thinking
- Recruiting
- Organizational
- Customer service
- Conflict resolution
Timeline
Performance and Staffing Specialist
NGA Human Resources/ Alight Solutions
06.2016 - Current
Department Associate
Sears
08.2013 - 06.2016
Tallahassee Community College
High School Diploma -
Rickards High School
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