Epic Software
Dana Williamson
Supervisor of Operations
Madisonville,LA
Summary
Accomplished Supervisor of Operations at Ochsner Health Systems, adept in organizational management and process improvement. Demonstrated success in enhancing customer satisfaction and streamlining operations, leading to increased profitability. Skilled in MS Office and Epic Software, with a strong focus on team development and regulatory compliance. Proven track record in staff management and achieving key performance metrics. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
27
27
years of professional experience
1
1
BLS- Healthcare Provider 1997-Present
1
1
Precepter Academy -Certified 2013
Work History
Supervisor of Operations
Ochsner Healthcare Systems
01.2021 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Completed bi-weekly payroll for 54 employees.
LPN Team Lead
Ochsner Health Center
02.2020 - 01.2021
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Updated patient medical records with services provided, health conditions, and response to treatments using Epic.
- Reviewed patient history to verify conditions and current medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delivered direct quality care to patients by evaluating medical conditions and managing and accessing treatments.
- Achieved successful unit leadership by providing quality nursing care to 50 to 100 patients per day
- Updated patient medical records
Clinic LPN
Ochsner Health Center
09.2011 - 02.2020
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Answered Approximately 50-100 incoming calls from patients to provide basic assistance and triage medical concerns.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Administered medications and injections to patients.
LPN
West Jefferson Medical Center
10.1997 - 07.2006
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Assisted with admissions, appointments, transfers, and discharges.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Performed routine evaluations of each patient's status, needs, and preferences.
Education
Associate of Science - Practical Nursing
Cameron College
New Orleans, LA08.1997
Skills
- Recruitment and hiring
- Staff Evaluation
- Team Development
- Organizational Management
- Customer Service
- Process Improvement
- Health and safety compliance
- Financial Management
- Staff Management
- MS Office
- Business and Operations Management
- Advanced training in Epic Software
- Onboarding and Orientation
- Client Relations
- Facilities Inspection
Certification
- Licensed LPN - October 1997-current
Timeline
Supervisor of Operations
Ochsner Healthcare Systems
01.2021 - Current
LPN Team Lead
Ochsner Health Center
02.2020 - 01.2021
Clinic LPN
Ochsner Health Center
09.2011 - 02.2020
LPN
West Jefferson Medical Center
10.1997 - 07.2006
Associate of Science - Practical Nursing
Cameron College
- Licensed LPN - October 1997-current
Accomplishments
- Supervised team of 55 staff members.
- Onboarding Coordinator for new hires
- Certified Preceptor
- Improved patient experience scores by 60%
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balance401k matchStock Options / Equity / Profit SharingSoftware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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