Highly organized, energetic, hands-on professional with a successful record of accomplishments in administration. Seeks position in customer service related to quality assurance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Dana Wilson
Patient Access Representative II
Freeport,IL
Summary
Overview
34
years of professional experience
29
Years of customer service
23
Years of data entry
15
Years of accounts payable and receivable
10
Years of shipping and receiving
10
Years of billing
Work History
SSM Monroe HospitalMonroe, WI
Patient Access Representative II
12.2022 - Current
Job overview
- Created new patient accounts in EMR system as needed.
- Verified patients' insurance and payment methods during check-in process.
- Kept patient appointments on schedule by notifying providers of patients' arrival
- Greeted patients and visitors in a courteous and professional manner.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Organized timely and accurate referrals to help patients obtain health care services..
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining personal from patients.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Managed incoming faxes related to patient registration processes.
- Collaborated with other departments to ensure quality customer service was delivered.
Pretzel City Area TransitFreeport, IL
Dispatcher
10.2019 - 12.2022
Job overview
- Scheduled client according to priority and availability.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in schedule and communicated changes to customers and drivers.
- Reviewed routes, daily traffic and weather conditions to adjust service needs.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Tracked changes in computer system to keep records current and accurate.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Waldom ElectronicsRockford, IL
Sales Associate
11.2007 - 03.2008
Job overview
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide products and services information.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
JRM InternationalLoves Park, IL
Sales Assistant
01.2007 - 11.2007
Job overview
- Answered incoming telephone calls to provide products and services information.
- Accepted and completed cash, check and credit card payments.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled travel arrangements for executives.
Advanced Business MachinesRockford, IL
Office Manager
06.1989 - 07.2005
Job overview
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Coded invoices and other records to maintain organized and accurate records.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Assisted with month-end closing activities as needed.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Processed monthly payments and researched payment discrepancies.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Education
Full Sail UniversityGlobal Campus
Some College (No Degree) from Game Design
08.2023 - Current
University Overview
Strayer UniversityWashington, KS
Some College (No Degree) from Crimial Justice
University Overview
- GPA: 3.56
- Specialization: Computer Forensics
- Spring 2022 - Dean's List
- Spring 2022 - Honor Roll
- Fall, 2022 - Dean's List
- Fall, 2022 - Honor Roll
- Spring 2023 - Dean's List
- Spring 2023 - Honor Roll
Skills
- Time Management
- Multitasking and Organization
- Friendly and Outgoing
- Problem Solving
- Phone and Email Etiquette
- Microsoft Office Suite Knowledge
- Flexible Schedule
- Credit and Collections
- Training and Coaching
- Workflow Optimization
- Billing
- Account Reconciliation
- Report Preparation
- Conflict Management
- Insurance Verification
- Medical Terminology
- Regulatory Compliance
- Insurance Company Knowledgeable
- Work Quality Evaluation
- Verbal and Written Communication
- Patient Registration
- Calendar Management
- Customer Relations
- Office Management
- Administrative Support
- Employee Supervision
- Relationship Building
- Inventory Control
- Scheduling
- Data Entry
- Supply Management
- Accounts Payable and Receivable
- Staff Hiring
- Call Screening
- Payment Processing
- Team Collaboration
- EMR Updating
- Customer Service
- HIPAA Compliance
- Travel Coordination
- Expense Reporting
- Product and Service Sales
- Interpersonal Communication Skills
- Product Merchandising
- Client Account Management
- EPIC Knowledge
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Full Sail University
Some College (No Degree) from Game Design
08.2023 - Current
Patient Access Representative II
SSM Monroe Hospital
12.2022 - Current
Dispatcher
Pretzel City Area Transit
10.2019 - 12.2022
Sales Associate
Waldom Electronics
11.2007 - 03.2008
Sales Assistant
JRM International
01.2007 - 11.2007
Office Manager
Advanced Business Machines
06.1989 - 07.2005
Strayer University
Some College (No Degree) from Crimial Justice
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