Summary
Overview
Work History
Education
Skills
Timeline
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Dana Winkler

Minneapolis

Summary

Hardworking and motivated self-starter, with strong organizational skills, eager to secure data entry position. Professional and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Brings fresh perspective and strong commitment to quality and success.

Overview

16
16
years of professional experience

Work History

Manager of Home Decor Department/Lead Sales Associate

HOBBY LOBBY Retail Stores
01.2019 - 06.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Temp Worker

Ranstad Staffing Agency
01.2012 - 01.2019
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.

File Clerk

Wells Fargo (temporary Assignment Via Ranstad)
07.2010 - 06.2011


  • Maintain and secure records due to company’s established procedures and policies.
  • Sort information according to numerical order guidelines.
  • Research on location files according to request.
  • Retrieve, sort, and file all information.
  • Fulfill daily tasks with an average production rate of over 100%, with minimal errors.

Bartender/Server/Expo

Granite City Food & Brewery
07.2010 - 06.2011
  • Lead Server, attending to high customer volumes during special events, nights, and weekends.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Server

Ruby Tuesday (MOA)
11.2006 - 12.2008
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender/Server

Macaroni Grill
09.2003 - 10.2006
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Associate of Arts - Emphasis in Archaeology

Normandale Community College
Minneapolis, MN

Completed Credits Towards B.A. in Anthropology - Anthropology

University of Minnesota
Minneapolis, MN

Skills

  • Effective time management
  • Strategic decision-making
  • Excellent customer service and client relations skills
  • Flexible team player who thrives in environments requiring the ability to prioritize while working on multiple projects
  • Motivated self-starter who takes initiative with minimal supervision and assumes responsibility
  • Problem solver who generates workable solutions and is eager to meet new challenges; quickly adapts to new concepts
  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Able to work independently or as a collaborative team member; quick learner who follows direction well
  • Detail orientated, with advanced planning and organizational skills

Timeline

Manager of Home Decor Department/Lead Sales Associate

HOBBY LOBBY Retail Stores
01.2019 - 06.2019

Temp Worker

Ranstad Staffing Agency
01.2012 - 01.2019

File Clerk

Wells Fargo (temporary Assignment Via Ranstad)
07.2010 - 06.2011

Bartender/Server/Expo

Granite City Food & Brewery
07.2010 - 06.2011

Server

Ruby Tuesday (MOA)
11.2006 - 12.2008

Bartender/Server

Macaroni Grill
09.2003 - 10.2006

Associate of Arts - Emphasis in Archaeology

Normandale Community College

Completed Credits Towards B.A. in Anthropology - Anthropology

University of Minnesota

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