Dana Winn

• Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
• Received and categorized incoming email and faxed information requests to begin document processing sequence.
• Maintained department document tracking database to follow documents' migration through processing sequence.
• Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
• Trained new employees on records management best practices, fostering a culture of accountability and accuracy.
• Implemented safeguards against unauthorized access to sensitive files, preserving the integrity of proprietary data.
• Enhanced efficiency in records retrieval by designing and maintaining a comprehensive filing system.
• Supported internal investigations by promptly locating and providing relevant documents upon request.
• Followed confidentially regulations to maintain privacy.
• Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
• Contacted document requestors and obtained additional information required to process document requests.`

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Printed and photocopied documents to provide patients with copies of medical records.
• Maintained patient confidence by keeping patient records information confidential.
• Responded to patient inquiries to provide information and details of medical records.
• Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.

Ran Medical Records Department as sole employee until replacement HIM Director could be hired. Gathered and maintained HIM reports for CEO concerning doctoral and staff activities inside Medical Records Office.