Dana Wolfe
El Mirage,AZ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
House Manager
Self Employed
11.2012 - Current
- Oversaw budget to manage expenditures and control costs.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared meals and snacks for children based on dietary guidelines.
- Coordinated appointments with medical professionals.
- Improved household efficiency by implementing detailed schedules and routines.
Sales Associate
Trails
04.2011 - 07.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Sales Associate Team Leader
Catwalk Fever
11.2009 - 12.2010
- Engaged with customers to effectively build rapport and lasting relationships.
- Administered bi-weekly staff payroll.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Prepared merchandise for sales floor by pricing or tagging.
Office Assistant
Arc N Spark Welding
12.2008 - 08.2009
- Determined customer requirements and suggested ideal product offerings to meet needs.
- Followed company policies, procedures and practices for accurate record keeping and loss prevention.
- Verified accuracy of business records by consistently updating customer information.
- Maintained payroll information by calculating, collecting and entering data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Receptionist
Studio Elite
01.2008 - 06.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
Cosmetology -
Regency Beauty Institute
Phoenix, AZ2012
GED -
Kodiak Community College
Kodiak, AK05.2009
Skills
- Customer Service
- Cash Handling Accuracy
- Documentation and Recordkeeping
- Hardware Inventories
- Verbal and Written Communication
- Telephone Skills
- 46 wpm Typing Speed
- Scheduling
- Punctual and Reliable
- Conflict Resolution
- Word Processing
Timeline
House Manager
Self Employed
11.2012 - Current
Sales Associate
Trails
04.2011 - 07.2012
Sales Associate Team Leader
Catwalk Fever
11.2009 - 12.2010
Office Assistant
Arc N Spark Welding
12.2008 - 08.2009
Receptionist
Studio Elite
01.2008 - 06.2009
Cosmetology -
Regency Beauty Institute
GED -
Kodiak Community College