Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Wright

Warrior,AL

Summary

Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.


I have been blessed to work for MDVIP, as they have been amazing to me. I am seeking Full-Time Employment and would love the opportunity!

Overview

20
20
years of professional experience

Work History

Remote/Office PRN Reeptionist/Medial Assistant

MDVIP
06.2025 - Current
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Managed patient scheduling and appointments, enhancing workflow efficiency in a high-volume environment.
  • Coordinated communication between patients and healthcare providers, improving patient satisfaction and care continuity.
  • Implemented electronic health record (EHR) systems to streamline patient information management and reduce paperwork errors.
  • Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
  • Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
  • Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
  • Improved office organization by maintaining accurate patient records and filing systems.
  • Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
  • Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared and processed patient referrals and transfer requests.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Transcribed phone messages and relayed to appropriate personnel.

Bookkeeping Administrative Assistant

West Blount Lawn & Tractor
10.2018 - 01.2024
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Maintained accurate financial records using QuickBooks, enhancing overall data integrity.
  • Assisted in preparing monthly financial reports, contributing to informed decision-making processes.
  • Coordinated communication between departments to streamline bookkeeping tasks and resolve discrepancies.
  • Supported inventory management through regular audits, improving accuracy in stock levels.
  • Implemented organizational systems for filing documents, increasing efficiency in retrieving information.
  • Improved financial accuracy by maintaining organized and up-to-date financial records.
  • Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Inspected account books and recorded transactions.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Gathered, evaluated and summarized account data in detailed financial reports.

Franchise Owner

Daylight Donuts
04.2017 - 09.2018
  • Oversaw daily operations, ensuring compliance with franchise standards and regulations.
  • Managed inventory control processes, optimizing stock levels for improved efficiency.
  • Implemented training programs for new staff, enhancing team performance and service quality.
  • Developed marketing strategies to increase brand visibility and customer engagement.
  • Led community outreach initiatives, fostering positive brand reputation within local markets.
  • Established strong relationships with suppliers, negotiating favorable terms and pricing.
  • Continuous evaluation of operational processes, driving improvements for enhanced productivity.
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.

Medical Assistant

Norwood Clinic
09.2013 - 04.2016
  • Administered patient care and assisted with examinations to ensure comfort and support.
  • Maintained accurate medical records using electronic health record (EHR) systems for efficient data management.
  • Provided education on treatment plans and medications, enhancing patient understanding and adherence.
  • Conducted routine lab tests, ensuring timely processing and accurate results for clinical decision-making.
  • Trained new staff on office procedures and best practices to maintain high standards of care.
  • Led quality assurance initiatives to enhance patient satisfaction and uphold compliance with healthcare regulations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Implemented care and efficiency improvements to support and enhance office operations.

Receptionist

Norwood Clinic
09.2011 - 04.2016
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Provided front desk support, ensuring efficient patient check-in and record management.
  • Maintained electronic health records, ensuring accuracy and compliance with regulations.
  • Assisted in insurance verification processes to streamline billing procedures.
  • Trained new staff on office protocols and software systems for enhanced operational efficiency.
  • Coordinated with healthcare providers to facilitate effective patient care transitions.
  • Implemented office procedures that improved patient communication and satisfaction rates.
  • Developed and maintained relationships with patients, fostering a welcoming environment for visitors.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.

Hospice Aide

LifeCare Hospice
07.2009 - 07.2011
  • Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
  • Promoted a holistic approach to end-of-life care by incorporating various relaxation techniques such as music therapy or aromatherapy into daily routines.
  • Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
  • Positioned patients to provide comfort and promote better body alignment.
  • Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
  • Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
  • Maintained a safe and comfortable environment for patients through regular monitoring of vital signs and reporting changes to medical staff.
  • Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
  • Assisted patients in achieving optimal mobility by supporting them during transfers, ambulation, and positioning activities.
  • Improved team communication with detailed handoff reports, ensuring continuity of care across shifts.
  • Delivered personalized patient care, fostering sense of dignity and respect during final stages of life.
  • Enhanced patient comfort by meticulously following personalized care plans, including hygiene assistance and mobility support.
  • Increased patient satisfaction with compassionate communication and attentive care during difficult times.

Medical Assistant

House Of Grace
08.2007 - 06.2009
  • Provided compassionate personal care to enhance patient comfort and dignity.
  • Assisted patients with daily living activities, ensuring safety and well-being.
  • Maintained accurate documentation of patient progress and care plans.
  • Collaborated with healthcare teams to deliver coordinated patient care services.
  • Trained new aides on best practices for patient interaction and safety protocols.
  • Implemented feedback from nursing staff to improve caregiving processes and outcomes.
  • Advocated for patient needs during interdisciplinary meetings to enhance care strategies.
  • Monitored vital signs and reported changes to nursing staff promptly for timely interventions.
  • Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
  • Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
  • Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
  • Comforted family members, offered attentive listening and high level of emotional support.

Pharmacy Technician

CVS Pharmacy
09.2005 - 07.2007
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory by organizing and restocking pharmaceutical supplies.
  • Processed prescription orders using pharmacy management software efficiently.
  • Educated patients on medication usage and potential side effects effectively.
  • Collaborated with healthcare providers to resolve prescription discrepancies promptly.
  • Ensured compliance with safety regulations while handling medications and equipment.
  • Supported team efforts in maintaining clean and organized pharmacy environment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Documented patient information and medication records accurately for reference purposes.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

Nursing

Wallace State Community College
Hanceville, AL
05-2007

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Relationship building
  • Data entry
  • Problem-solving
  • Workload management

Timeline

Remote/Office PRN Reeptionist/Medial Assistant

MDVIP
06.2025 - Current

Bookkeeping Administrative Assistant

West Blount Lawn & Tractor
10.2018 - 01.2024

Franchise Owner

Daylight Donuts
04.2017 - 09.2018

Medical Assistant

Norwood Clinic
09.2013 - 04.2016

Receptionist

Norwood Clinic
09.2011 - 04.2016

Hospice Aide

LifeCare Hospice
07.2009 - 07.2011

Medical Assistant

House Of Grace
08.2007 - 06.2009

Pharmacy Technician

CVS Pharmacy
09.2005 - 07.2007

Nursing

Wallace State Community College

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Dana Wright