Dana Wristen
Lincoln,CA
Summary
Results-driven Branch Manager with a proven track record in branch operations management and customer service. Expertise in team leadership and training program development, achieving an 87% customer satisfaction rating and employee retention.
Overview
32
32
years of professional experience
Work History
Branch Manager
Enterprise Rent a Car of Sacramento
Sacramento, CA
11.2001 - 03.2026
- Oversaw branch operations to elevate customer satisfaction and optimize service delivery.
Attained an 87% customer satisfaction rating year after year. - Achieved optimized vehicle availability and minimized downtime through effective management of fleet inventory and maintenance strategies across a fleet of 3000-5000 vehicles for 10 years.
Increased operational efficiency by coordinating comprehensive maintenance schedules that aligned with organizational goals. - Increased employee performance and retention through effective training program development.
Achieved an impressive 87% retention rate for full-time staff within a 12-month timeframe, surpassing corporate targets. - Achieved successful execution of strategic initiatives by leading cross-functional teams.
Managed teams of 40 to 70 employees effectively over a ten-year period.
Contributed to the management of a large operational team of 250 employees in collaboration with three other managers. - Developed training programs for staff, fostering skill development and enhancing team performance.
- Achieved significant workflow efficiency improvements through process enhancements that reduced turnaround times.
Maintained goal attainment despite staffing challenges by leveraging resources effectively and increasing output.
Administrative Assistant
North Tahoe Recreation & Parks Department
Tahoe Vista, CA
06.1994 - 05.2001
- Coordinated logistics and scheduling to ensure successful execution of seasonal staff assignments and community events, enhancing local engagement.
- Managed correspondence and communications between department staff and upper management. assistant to the
- Achieved improved office productivity by refining administrative workflows.
Contributed to parks department leadership by assisting superintendent with various projects.
Delivered accuracy in purchase order preparation and weekend staff management, maintaining high operational standards. - Assisted in preparing budgets by providing accurate financial records and monitoring expenses.
Supported the development of departmental budgets and projects with allocations exceeding 150000.
Education
Bachelor of Science - Recreation Administration - Resort Management
California State University California Chico
Chico, CA05-2021
Bachelor of Arts - Behavioral And Social Sciences
Butte College
Oroville, CA05-1999
Skills
- Branch operations management
- Customer service
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Relationship building and management
- Strong team-builder
- Decision-making
- Interviewing and hiring
- Human resources
- Strong interpersonal skills
Accomplishments
Recognized twice for being a Patriotic Employer by the Department of Defense
Timeline
Branch Manager
Enterprise Rent a Car of Sacramento
11.2001 - 03.2026
Administrative Assistant
North Tahoe Recreation & Parks Department
06.1994 - 05.2001
Bachelor of Science - Recreation Administration - Resort Management
California State University California Chico
Bachelor of Arts - Behavioral And Social Sciences
Butte College