Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Dana Young

Lexington,NC
Dana Young

Summary

Dynamic and compassionate CNA with a proven track record of enhancing patient satisfaction and achieving nutritional objectives at Hospital At Home. Leveraged vital signs monitoring and compassionate communication to foster positive patient environments. Excelled in team collaboration at SOMAR Media, boosting sales through persuasive skills and in-depth product knowledge.

Overview

2020
years of professional experience

Work History

Hospital At Home

CNA

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Harris Teeter

Cashier

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Reece Builders

Telemarketer Sales Representative
05.2019 - 12.2019

Job overview

  • Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
  • Delivered engaging product presentations that captured client interest and facilitated informed decision-making processes among prospects.
  • Utilized persuasive communication skills to overcome objections and secure successful sales conversions.
  • Boosted sales revenue by identifying customer needs and offering suitable products or services.

Primary Health Concepts

CNA
11.1995 - 09.1997

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

SOMAR Media

Telemarketer Sales Representative
11.1994 - 12.1995

Job overview

  • Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
  • Increased sales revenue by recognizing customer needs.
  • Conducted engaging presentations to spark client interest.
  • Utilized persuasive communication skills to overcome objections and secure successful sales conversions.
  • Collaborated with teammates on joint projects.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries professionally.
  • Provided feedback on marketing materials and campaign effectiveness, helping the marketing team refine messaging and targeting for better results.

Education

Wake Technical Community College
Raleigh, NC

HRD from Employability Skills
10.2024

University Overview

  • Relevant Coursework: career readiness & career pathways
  • Professional Development: employability skills

UNC Chapel Hill
Chapel Hill, NC

Credits from Psychology
2016

Montgomery Community College.
Troy, NC

Certificate Of Technical Studies from Windows Office
07.2012

North Davidson High School
Lexington, NC

High School Diploma
06.1993

Skills

  • Vital signs monitoring
  • Dressing assistance
  • Maintaining confidentiality
  • Compassionate communication
  • Toileting assistance
  • Reliable team player
  • Recording vital signs
  • Collecting vital signs
  • Bedside manner
  • Compassionate
  • End of life care
  • Patient-focused care
  • Compassionate caregiver
  • Direct patient care
  • Supporting personal needs
  • Companionship and emotional support
  • Documenting behaviors
  • Responding to emergencies
  • Patient relationship building
  • Maintaining privacy
  • Adaptable
  • Patient assessments
  • Healthcare ethics
  • Transporting patients
  • Trustworthy companion
  • Care plan implementation
  • Observing responses
  • Preparing meals
  • Reliable transportation
  • Feeding assistance expert

Accomplishments

Top salesman of the month several times at Somar Media.

Timeline

Telemarketer Sales Representative

Reece Builders
05.2019 - 12.2019

CNA

Primary Health Concepts
11.1995 - 09.1997

Telemarketer Sales Representative

SOMAR Media
11.1994 - 12.1995

CNA

Hospital At Home

Cashier

Harris Teeter

Wake Technical Community College

HRD from Employability Skills

UNC Chapel Hill

Credits from Psychology

Montgomery Community College.

Certificate Of Technical Studies from Windows Office

North Davidson High School

High School Diploma

Similar Profiles

CREATE PROFILE
Dana Young