DANA C. BELL

• Maintained accurate on-call scheduling for physicians
• Performed financial reconciliation, appointment scheduling, and coordination of precertification
• Provided accurate and efficient telehealth services including general information, provider referral, class registration and client assistance to patients
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Answered incoming calls, scheduled appointments and filed medical records.
• Facilitated communication between patients and various departments and staff.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

• Received and reviewed incoming documents and materials.
• Entered data into computer tracking system and filed paperwork according to procedures.
• Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
• Maintained accurate records to enable processor activity and performance monitoring.

Case Manager August 2021 -November 2021

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

• Assisted clients with accurate eligibility form, application and document completion.
• Processed and certified documents for accuracy and compliance with government regulations.
• Resolved discrepancies with client applications to verify eligibility.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.

• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Monitored front areas so that questions could be promptly addressed.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Coached employees through day-to-day work and complex problems.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Checked employees' benefits enrollment for accuracy and inputted all data.
• Implemented open enrollment system to streamline benefits processes for employees.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Evaluated customer data to identify and prevent fraudulent activities.
• Analyzed large amounts of data to find patterns of fraud and anomalies.